Administrator Results Access Troubleshooting

If a Node Administrator is unable to access Results from the Navigation Bar in Course Evaluations & Surveys, follow the troubleshooting steps below to identify and resolve the issue. 

1. Review the Administrator's Account 

Ensure the Administrator's account is properly configured to access Results: 

1. Navigate to "Account" from the Navigation Bar. 
2. Select "Manage Administrators" from the Site Settings section. 
3. Search for the Administrator by their username in Course Evaluations & Surveys (CES), email address, first or last name. If the Administrator's account does not exist, create it using the Manage Administrators feature. 
4. Once the Administrator's account is located, click the pencil icon within the Edit column to enter Edit User Mode and verify the following: 
   • Account Details: Ensure the account is active by confirming it has the Status of "Enabled" and that the correct username and email address are listed. If the Administrator has both an Instructor and Administrator account in CES, ensure the usernames match between both accounts to allow seamless switching between both roles.
   • Assigned Roles: Confirm that the Report Admin role is assigned to the Administrator. This role grants access to Results. For more information about the different roles that can be assigned to an Administrator, refer to Manage Administrators.
   • Hierarchy Level Access: Confirm that the Administrator has access to the appropriate hierarchy level(s). If not, select the relevant hierarchy level and save your changes. Hierarchy levels can be adjusted from the Hierarchy Builder as needed. 
5. While still in Edit User Mode, log in as the Administrator by selecting the "Login as this Administrator" option. Check if Results now appears in the Administrator's navigation bar. If Results still does not appear, continue to the next troubleshooting step. 

2. Check Project Settings

Review the project settings for a project the Administrator should have access to view results for by first ensuring you have the following details to troubleshoot this step: 

• Title and/or course code of a course the Administrator should access results for. 
• Title and/or project ID of the project containing the course the Administrator should be able to access results for.  

Once you have the information above, proceed: 

1. Navigate to "Surveys & Projects" from the Navigation Bar. 
2. Select "Projects."
3. Search for and open the project the Administrator should have access to. 
4. Once on the project, verify the following for each tab listed below: 
   
   • Report Setup Tab: From the "Reporting Access" box ensure the option "Allow Administrators to view reports for their area" is enabled and the Access Start and End Date have not passed. If not enabled or the window for access has closed, enable and set the Access Start Date and End Date to a new date range that permits the Administrator to access the results of the project. You can set the End Date as "Keep Open" to ensure the Administrator always has access. Save any changes made. 
   • Courses Tab: In the Courses tab, confirm the following: 
     • Course-Level Dates: For each course the Administrator should have access to results for, click the pencil icon within the "Edit" column to enter Course Edit Mode and review Course-Level Dates to ensure there are no conflicts with access dates for Administrators. 
     • Hierarchy Level: Ensure the course is aligned with the correct hierarchy level the Administrator has access to. If the course is misaligned, manually adjust the hierarchy from the Hierarchy field and save your changes. You may take this opportunity to review your Hierarchy Mapper to verify the hierarchy levels have the appropriate mapping logic for the expected courses to be aligned to it. 
5. After these adjustments are made, log in as the Administrator again to check if Results now appears in the navigation bar. If Results is still unavailable, proceed to the next troubleshooting step. 

3. Review Results Settings 

Ensure there are no restrictions in place within the Results Settings feature that are preventing the Administrator from accessing Results. To review and modify Results settings: 

1. Navigate to "Account" from the Navigation Bar. 
2. Go to "Results Settings" from the Reporting section. 
3. Select the "Restrict Results" tab. 
4. Verify if any restrictions, such as minimum respondents or enrollments, are enabled and preventing access. If you're unsure how many enrollments or responses were received for a course the Administrator should have access to results for, use the Response Rate Tracker tool and review the corresponding Courses tab within the project to retrieve this information. Adjust any necessary restrictions and save any changes made. 
   
   Additionally, visit the other tabs in Results Settings to verify that the Administrator has access to the necessary reports. For more information, refer to Account Results Settings.
5. After making any necessary changes, log in as the Administrator again to verify that Results is now visible in their navigation bar. 
   
   

By following these troubleshooting steps, you can resolve potential issues preventing Administrators from accessing Results.