The Response Rate Tracker reporting feature allows you to track real-time response rates and view historical response rates for areas and courses in which you are the administrator. You can also download Respondent and Non-Respondent files that will display which respondents have and have not submitted surveys for the courses within the project.
Response rate is the percentage of total number of submitted surveys against the total number of enrollments. For example, if a course has 32 students/respondents enrolled and 29 surveys are submitted for the course, the response rate calculation is 29 divided by 32 for a total of .90625 or 91% response rate after rounding up.
- To access the Response Rate Tracker, navigate to:
Results > Response Rate Tracker
- Alternatively, you can also access the most recent project response rates from the Response Rate Tracker Widget on your administrator dashboard, as shown below.
Within Response Rate Tracker
you can search for projects based on the following project properties:
Name (full or partial project name)
Status (In Progress, Ended or Deployed, Not Started) - the system default is In Progress
Type (Course Evaluation, General Survey, General Survey (Non-Public), General Survey (Public)
Folder (project folders if your organization is using folders)
Where (Creation Date, Start Date, End Date)
When viewing a list of projects within Response Rate Tracker
, you can view:
- The overall survey Enrollments.
- Number of those enrollments who Responded (this includes opted-out responses).
- The overall Response Rate. This includes any opted-out responses as respondents.
- If you enabled the Opt-Out feature for a project, you can also see how many respondents Opted-Out of surveys and the Percentage of overall Enrollments that Opted Out.
- You can then see the total of actual respondents and the response rate, without the opted-out responses counting as respondents - Responded With Opted-Out Removed and the Response Rate with Opted-Out Removed.
Click on the Project Name to drill down to the response rates at hierarchy levels to which you have access within the project.
Course Response Rates
Click on the Hierarchy Level link to view the course-level response rates. Included at the course-level is Instructor Name and Course information.
By clicking the View icon in the far right column, you can download the Respondents and/or the Non-Respondents report, which is an Excel file that displays which respondents have and have not submitted surveys for the course(s).
Respondent / Non-Respondent Files will not be available to download if there are less than two (2) respondents for a course. This is designed to protect the anonymity of respondents in the system. Your CES Administrator can increase this threshold.
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