Watermark Student Success & Engagement Applications

Watermark Student Success & Engagement

All institutions using Watermark Student Success & Engagement's Higher Ed retention software are subscribed at the minimum to Watermark SS&E Core, which includes:

1. Student Success & Engagement - Our Best-in-Class Student Success and Engagement Platform
2. Administration - System Configuration and Data Validation screens designed for SS&E Administrators
3. Predict - Embedded Analytics displaying course completion and persistence risk indicators
4. Connect - Facilitates SIS Integration Connectivity, LMS Integration Connectivity, Calendar Integration
   • Calendar Integration Connectivity is enabled when External Calendar Integration is checked on the Features tab in Institution Administration.
   • This is used by SS&E Meeting Scheduler, allowing integration with Google Calendar or EWS for Microsoft Outlook or Office 365.
5. Base Support

Additionally, the following modules may be added to Watermark Student Success & Engagement on a subscription basis:

The following features may be added and configured at the same time as implementation or added/configured/trained upon at a later date.

• Continuing Education Student Population to Watermark SS&E (annual cost depends on the amount of students).
• Text Messaging (SMS Support) from staff to Watermark SS&E users. SMS Plans depend on the number of staff users permitted to send text messages and the max number of text messages sent per month.
• Survey Integration with SurveyMonkey or Qualtrics surveys (as of now).
• Next, Watermark SS&E's Walk-In Appointment Kiosk application.
• Watermark Student, Watermark SS&E's Mobile App for iOS and Android devices, including Apple Watch.
• Academic Planning within Watermark SS&E, either by importing read only data or manual data input.
• Recruitment & Enrollment Activities - Add-On Features within SS&E:
  • Available Now:
    1. Campaigns - Application, Appointment, and Enrollment Campaign Types
    2. Message Logging - Internal message logging within SS&E, in addition to External  Message Logging Integration via Gmail
    3. Prospect Upload - The uploading of prospective student data
    4. Department Level Support - Departmental Apps Administration
  • Available End of 2022:
    1. Pipelines - Multi-stage "funnels" that track opportunities moving through a predefined process.
    2. Recruitment & Enrollment Activities Reporting
• An Advanced Sandbox Test Environment for Connect (SIS and LMS Integration), Predict, and Student Success & Engagement institutional testing and training. This test environment is refreshed up to four times per day and SS&E data will always mirror production, permitting full end-to-end data loading and testing capabilities. *Configuration settings will have to be manually updated.
• On-going Professional Services such as a Standard Support Plan, Professional Support Plan, Outsourced Student Success & Engagement Administration.

In addition, the following items are added to Watermark Student Success & Engagement for a one-time fee when applicable:

• Continuing Education (ConEd) Student Population one-time fee for setup and configuration to enable import of continuing education students.
• Advanced Sandbox Test Environment one-time fee for setup and configuration of Connect, Predict, and Student Success & Engagement to serve institutional testing and training.
• Professional Services hourly service fees for projects such as Student Success Strategic Planning.  Clients with a support plan may request to utilize their support plan when engaging on projects with the Professional Services team.

To view which features are enabled at your institution, click https://yourinstitution.avisoapp.com/aviso/featureConfiguration/index.

Note: Replace yourInstitution in the above link with your SSE/Aviso domain as displayed in a working URL. For more details, click Support Articles include Broken Links with 'yourInstitution'.

Student Success & Engagement Product Users

The following grid displays the main user type for each SS&E product.