FAQ and Announcements

  • SSE Integration Issue Resolution Best Practices

      When SSE integrations are not working as expected, the following help center resources are available for all customers: Login Issue Troubleshooting LMS Integration Troubleshooting SIS Integration Troubleshooting If an issue cannot be resolved by institutional staff: Customers should open a support ticket by clicking Submit A Request for additional assistance. When o...

  • SS&E Test Instance Q&A

    Overview Student Success & Engagement Test Instances (sometimes referred to as Sandboxes) are included for clients at the Enterprise level in order to aid implementation, ongoing testing, and adaptation of new features. This article is intended to help set expectations for institutions moving from Base or Advanced to Enterprise. Q&A Will customizations and configur...

  • How to Search the SS&E Knowledge Base

    Overview Most SS&E articles can be accessed from your Internet Browser. In addition, from within SS&E: Selecting the question mark icon “?” in the top right corner of SS&E will land on the SS&E Release Notes section within the SS&E News & Updates category.  From here, you can view the latest release notes or browse and search for other topics in the Watermark Help Cent...

  • How to Submit and View Tickets for Watermark SS&E Support

      How to Submit a Support Ticket 1. Click "Submit A Request" from the top right or the bottom center of any Watermark Help Center page. 2. The Support Ticket Entry Web Form will appear.  Fill out the fields, ensuring that you’ve selected “Student Success & Engagement” from the “Which Watermark product are you using?” dropdown: Optional fields display with [optional] ...

  • Aviso Support to Watermark Support Transition

    Overview We're excited to take the next step and move Aviso Retention's Support Ticketing and Support Knowledge Base to the Watermark Help Center and support systems! The screens may look a bit different, but everything from the client perspective is staying the same or being improved upon! Here are some examples of the updates: The color scheme is changing from Aviso ...

  • What is Watermark Student Success & Engagement?

    Overview At Watermark Student Success & Engagement, we believe that an education is much more than a certificate or a degree. It’s the right to a better future. Watermark Student Success & Engagement is an artificial intelligence (AI) equity and student success solution that helps colleges and universities keep underserved students engaged, increase retention, and optim...

  • Aviso Retention Joins Watermark To Expand Its Reach of Student Success Offerings

    Watermark adds Aviso Retention to deliver and measure the impact of institutions on marginalized students Austin, TX – January 12, 2021 – Watermark, a leading higher education insights software provider, announces the acquisition of Aviso Retention, to better serve higher education institutions striving for continuous improvement in institutional effectiveness and stud...

  • Watermark Student Success & Engagement Applications

    Watermark Student Success & Engagement All institutions using Watermark Student Success & Engagement's Higher Ed retention software are subscribed at the minimum to Watermark SS&E Core, which includes: Student Success & Engagement - Our Best-in-Class Student Success and Engagement Platform Administration - System Configuration and Data Validation screens designed for S...

  • Add SS&E Tile to Office 365 App Launcher

    Often customers ask how they can add an SS&E tile to their Office 365 installation. Doing so makes SS&E Engage easily accessible when institutional users are using other Microsoft services. It also automatically logs the user on to SS&E Note: This article is heavily based on Microsoft's help article located here.   Add a Custom Tile to the App Launcher Sign in to Offic...

  • Integrating Note Data with On-Campus Systems

    At SS&E, we are often asked how institutions can keep other systems in sync as data is being generated with SS&E. An example we hear often is "I want notes entered by my advisors in SS&E to be reflected within my Student Information System". This article provides two approaches for how this can occur. SS&E API The SS&E software has an API that supports third-party appl...

  • Apache Log4j Vulnerability

    On 12/10/2021 an Apache Log4j zero day vulnerability was announced, illustrating a Log4j exploit that could allow for remote code execution. See https://nvd.nist.gov/vuln/detail/CVE-2021-44228 for more information on this vulnerability. The following table illustrates the impact around each Aviso service: Service Impact Aviso Engage (cloud based) Not affected, Logb...

  • OpenSSL Vulnerabilities

    To check on the status of recently announced OpenSSL vulnerabilities, please refer to our responsible disclosure page found at the following URL: https://www.watermarkinsights.com/legal/responsible-disclosure/