Customers can access the SS&E knowledge base from the Watermark Help Center by logging in from the SS&E application.
Selecting the help icon “?” in the top right corner will land on the most current SS&E Release Notes article within the SS&E knowledge base in the Watermark Help Center. From here, you can view the latest release notes or browse and search for other to...
How to Submit a Support Ticket
1. Click "Submit A Request" from the top right or the bottom center of any Watermark Help Center page.
2. The Support Ticket Entry Web Form will appear.
Fill out the fields, ensuring that you’ve selected “Student Success & Engagement” from the “Which Watermark product are you using?” dropdown:
Optional fields display with [optional] ...
We're excited to take the next step and move Aviso Retention's Support Ticketing and Support Knowledge Base to the Watermark Help Center and support systems!
The screens may look a bit different, but everything from the client perspective is staying the same or being improved upon!
Here are some examples of the updates:
The color scheme is changing from Aviso ...
Watermark adds Aviso Retention to deliver and measure the impact of institutions on marginalized students
Austin, TX – January 12, 2021 – Watermark, a leading higher education insights software provider, announces the acquisition of Aviso Retention, to better serve higher education institutions striving for continuous improvement in institutional effectiveness and stud...