How to Submit and View Tickets for Watermark SS&E Support


How to Submit a Support Ticket

1. Click "Submit A Request" from the top right or the bottom center of any Watermark Help Center page.


2. The Support Ticket Entry Web Form will appear. 

Fill out the fields, ensuring that you’ve selected “Student Success & Engagement” from the “Which Watermark product are you using?” dropdown:

  • Optional fields display with [optional] beside the field name.
  • All other fields are required.


3. The Support ticket will be automatically route to a skilled agent on our Support Team.

How to View Your Support Tickets

Users who have accessed the Help Center through SS&E can view a list of their new Watermark support ticket requests by clicking on their profile picture icon from the top right and clicking "My activities":


Support Requests

Under "My activities", support tickets will display under the "Requests" tab on two separate tabs:

  • My requests - You, the logged-in user, created the ticket or are assigned as the requestor 
  • Requests I'm CC'd on - Tickets where you, the logged-in user, are CC'd on the ticket

On each tab, support tickets will display the following information:

  • The support ticket ID number
  • The ticket subject
  • When the ticket was created
  • When was the last activity on the ticket
  • The ticket status

Filters include:

  • Search requests
  • Filter by ticket status


Was this article helpful?
0 out of 2 found this helpful

Articles in this section

See more
How to Contact Support
There are many ways to reach out! Click here for our support options.
Watermark Academy
Click to access the Watermark Academy for consultation, training, and implementation companion courses.