How to Search the SS&E Knowledge Base

Overview

Most SS&E articles can be accessed from your Internet Browser. In addition, from within SS&E:

  • Selecting the question mark icon “?” in the top right corner of SS&E will land on the SS&E Release Notes section within the SS&E News & Updates category.  From here, you can view the latest release notes or browse and search for other topics in the Watermark Help Center.
  • Selecting "Support" from the logged-in user's profile picture dropdown menu will land on the main page of the SS&E knowledge base in the Watermark Help Center. From here, you can view all SS&E categories and sections to search or browse/select any section to view the support articles included within the section.

Search Tips

From anywhere in the Student Success & Engagement Help Center, you can search for articles included in the Watermark Help Center for all Watermark products.

  • Searching on the Student Success & Engagement main page will return results from within all the SS&E knowledge base category sections.
  • Searching the help center from any other page will display results for all Watermark products listed on the left side of the results by category (eg. product).

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Search Example

For example, searching for the word "login" from the SS&E main page found 80 results within the SS&E Support articles:

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Searching for the word "login" from any other page in the Watermark Help Center will return results across all products by default.

  • On the results page, select the Student Success & Engagement category from the left side to only view a list of SS&E article results.

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