UI Troubleshooting

Reported IssueStaff or Faculty users used to be able to see all students (eg. from the Everyone filter), yet suddenly...

Reported IssueHow to find students that are missing a primary advisor or coach?SolutionTo view students that are miss...

Reported Issue:Student Tags are missing or displayed incorrectly on the UIResolution:In order to figure out why a cer...

Reported IssueStudent Tabs are missingStaff view is missing tabsThe Student information tabs/layout/UI changedStudent...

For example, on Admin > Peoples & Roles > People, a person record opened with the top part hidden from view.The follo...

IssueAdvisors are missing from Student records.Check in Administration - Relationships - Relationships found in https...

"Failed To initialize plugin" errors display in Safari browser when sending messages and/or adding notes in Student S...

If the SS&E UI is displaying incorrect words for one user, please check if they are using Google Translate.When looki...

IssueThere are courses included on a staff member's SS&E dashboard that the instructor is not teaching.Note: The same...

OverviewThis article helps resolve the following issues: Activity items are missing on the Student Activity Feed Filt...

If SS&E is left open and a user's computer has not been rebooted since a new Student Success & Engagement version has...

Unexpected Token Error Message The Unexpected token error message is a general error that does not explain ex...

Reported IssueHow to find students that are missing a primary email?SolutionTo view students that are missing their p...