Third Party Integration - SIS Integration
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Quick Guide: SIS Integration Troubleshooting
OverviewIn Student Success & Engagement, the data integration has two major steps:
The Connect2/Accelerate process
T...
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Quick Guide: View JSON Extract and Imported Data
In the data integration there are two major steps, the Connect2/Accelerate process and the Import process. See the SI...
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Quick Guide: SIS Integration Success & Failure
OverviewIn Student Success & Engagement, the data integration has two major steps:
The Connect2/Accelerate process
T...
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Quick Guide: Run Accelerate Queries Locally
OverviewThis is useful to determine whether an Accelerate query is functional isolated from any issues that may be ca...
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SIS Import Definitions (for Views and CSV Files)
OverviewThe following article lists all data feeds and fields that can be used to import SIS data into SS&E.To learn ...
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SIS Integration Troubleshooting: Apache Drill Errors (CSV Only)
OverviewApache Drill is a third-party tool installed on the Connect Server and used to query CSV files using SQL. The...
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Data Stream Out of Date Troubleshooting
Overview
Who is notified?
When SS&E detects that a data extract(s) is out of date, the system will notify SS&E Admini...
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Drill Service Troubleshooting
OverviewFor institutions that use Drill to extract data from the SIS, the user/password assigned to the Drill service...
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Update Service Account User Credentials on Connect Server
OverviewThere may be cases where the Student Success & Engagement (SS&E) Service Account User credentials must be upd...
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Connect Job - SS&E External Logging
Connect Job OverviewModern versions of Connect include an auto-updater that automatically updates the Connector and d...
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Extract/Transfer Phase Troubleshooting (data stream out of date)
The first place to check for Connector issues is in Administration -
Advanced - External Logging, f...
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SIS Integration Troubleshooting Guide
OverviewThere are different situations where troubleshooting the SIS integration with Student Success & Engagement is...
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SIS Data Deletion Integration Configuration and Troubleshooting
OverviewThe SIS Data Deletion configuration is an integral part of the SIS Import Job for data streams that are set t...
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Student GPA is Incorrect
Reported Issue:The Student's GPA is missing or displaying an incorrect value on the UI.Resolution:The student GPA is ...
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Student Addresses are incorrect
The following steps help troubleshoot an incorrect address displayed in Student Success & Engagement.
Verify the ...
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Phone Numbers are Missing or Incorrect
OverviewClick What is the "Preferred" Staff/Faculty Phone Number displayed in SS&E? to see how Student Success & Enga...
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Import Error Message "Group/Role null not found"
Import Error message "Group/Role null not found" indicates that the role included on the Person record in the person....
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SIS Import Error "Could not parse file:"
OverviewTo view Import Errors in SIS Integration Administration, click https://yourinstitution.avisoapp.com/aviso/etl...
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SIS Import Validation
OverviewFor an overview of the SIS Data Import Process, click SS&E SIS Import Process.
The above article describes ho...
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How to Remove a Data Feed from the SIS Import Process
In order to exclude a data feed from the SIS Import job, from SIS Integration Administration -> Datafeeds, scroll to ...
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How to clear space on the Connect Server C: drive
**This article only applies to institutions that send CSV files and are using Apache Drill**If the C: drive on the Co...
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Connect SFTP Auto-Updates Deployment Guide
In December of 2020, improvements were made to the Connect product utilized during the SIS data import process.
These...
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The Connect Job is Failing with Schema [[dfs, root]] is not valid
Reported Issue
Connect2 is failing with: java.lang.Exception: VALIDATION ERROR: Schema [[dfs, root]] is not valid wit...
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Validation Error: Schema [[dfs, root]] is not valid with respect to either root schema or current default schema.
Reported IssueAll Data Feeds are Out of Date and External Logging shows the same schema error on every data feed. Aft...