Emails sent from the Course Evaluations & Surveys system are sent from the Course Evaluations & Surveys email server.
You can customize the From field in emails (e.g., firstname.lastname@example.org); however, they still originate from the Course Evaluations & Surveys email server and, in some instances, may be identified as SPAM by institution's SPAM filters.
To safelist email sent from Course Evaluations & Surveys, please provide your campus email administrator with the following Course Evaluations & Surveys Email Server Information:
NOTEIf your organization leverages Sender Policy Framework (SPF), please include the following entry in your SPF record:
If you’re accustomed to sending email communications From a campus email address instead of the system default and you want to avoid "spoofing", you’ll need to use a set of self-service tools to configure and authorize Watermark to send from your preferred campus email domain(s). For more, please refer to the Outgoing Email Settings article in Help Center
Contact our Support Team by clicking Submit A Request (subject: CES Email Safelist)