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How to Configure a Workflow Template

You can access the Workflow Administrator Certification videos here.

Workflow Process Templates allow you to arrange the sequence of steps your process goes through each time it runs. Templates can be re-used an infinite number of times. Within the Workflow utility, your Templates appear like flowcharts that illustrate the various steps in your process.

The number of Templates you need to create will vary depending on the needs of your institution. You should create a new Template when you have variance in any of the following attributes:

  1. Sequence of steps
  2. Information collected at any step
  3. Notification preferences for participants at any step

Note: If multiple processes at your institution have the same steps but vary in due dates or participants, you can use the same Template with a different Schedule.

Creating a Template

    1. Navigate to the Workflow Configuration utility in the Navigation Bar.
    2. Click the Add Item button.
    3. Give the Template a descriptive name that clearly describes the process for which it is used. (For example, "Annual Review" or "Tenure")
    4. Select a Type for your new Template. Depending on the Type you choose, the Template will populate default Steps that you can build upon.

      Note: Changing the Type for a new Template after you have configured your Steps will override the changes you have made. So once you begin configuring your Steps, it's best not to change the Type unless you want to start over.

    5. Click the Add Step box at the end of the diagram to add Steps to the Template. Here you can give the Step a name, identify what type of Step it is (Administrative Review, Faculty Response, Review Committee), the scope of the Step and where in the sequence you want the Step placed.  Once they appear in the Template Diagram, you can drag and drop the Steps to reorder them appropriately.

      Note: The Scope options are dynamic based on the scopes you have available in your instance of Faculty Success. Scopes are fields that can be used to group users when running reports or assigning security. For example, if you’ve customized Faculty Success to allow you to run reports by a Campus field, you will see an additional Campus Administrator scope, as well. For more on this concept, you can read about Owner Data Paths here.

Duplicating a Template


You can also duplicate an existing template from the Workflow configuration menu. This can be useful for when you have an existing template that is locked, but you need to make a minor change to the existing template for a future "run" of the process. This way, you don't need to start from scratch.

Editing a Locked Template

Once a Template has been launched, the majority of the template (for instance, the sequence of steps) will become permanently locked. However, there are some limited edits you can make to locked templates. The editable items are limited to the following:

  • Form security settings
  • File upload limits
  • Field labels and "Required?" settings
  • Static instructional text within forms
  • Template Name
  • Template Type
  • Action Label

Note that when you edit any of these items within a locked template, the changes will retroactively be applied to any currently running Workflow processes.

Managing Template Views

You can filter templates from the column headers within the Workflow configuration by Name, Instrument, Type, and "Explanation of Other". This will facilitate visibility behind how templates are organized within Workflow.


Archiving Templates

Templates can be archived to help keep active templates on sight when managing reviews. You can view archived templates by clicking the Archived Templates button. 


Deleting a Template

You can also delete templates, as long as they don't have any associated Schedules. The delete function can be found under the "Actions" drop-down for a given template.

If you have a template with associated Schedules, you can terminate and/or delete the Schedule, and then delete the Template. Note that terminating and/or deleting a Schedule will result in the deletion of all data associated with it.

The Reviews, Promotion & Tenure module is available to add to Faculty Success for an additional fee. To learn more about adding it for your institution, please contact your Client Success Manager.

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