What is a Work Request?
A work request is the formal method for requesting work on your Faculty Success database. You can use work requests to:
Create and manage user accounts in bulk
Submit data import files
Request screen revisions
Request new full-service reports
Revise existing full-service reports
Modify security roles
Set up additional features
The Work Requests...
There may be situations where you need to delete many records at one time. You can submit a work request to have this done for you.
Work Request Requirements
To do this you need to submit a "General" work request
You must indicate the Screen from which the records should be deleted in the work request title
You must include a list of the record IDs. You can get these...
You can add, update, disable and delete users one by one through the Faculty Success Users and Security utility. But this can be cumbersome when you need to perform these actions in bulk. To create, update, disable or delete more than 10 users, you can simply submit a CSV file in a work request with the relevant information, as follows.
Creating New Users
Submit a User...
You can create and/or update records in bulk by submitting a properly formatted CSV file for import through the Faculty Success Work Requests utility. The required format for an import is very similar to the CSV formatting of a Faculty Success Data Export (Reports > Create a New Report > Data Export). However, you should not include the informational columns that are in...
Before requesting modifications to your data collection screens, keep in mind that your Faculty Success data will be affected by almost all changes except for those that are purely cosmetic (e.g. adding help text) or additive (adding fields to an existing screen). Changing drop-down list values changes records in your database that use those values. Deleting fields dele...
Submit a separate Report Revision(s) work request to Faculty Success for each report you need revised. The reports you submit should be in Microsoft Word or Excel, or Rich Text Format. Additional information should accompany each report.
➤ To modify an existing custom report:
Select Work Requests in the Navigation Bar.
Select Report Revision(s) in the drop-down list...
Submit a separate Report Setup work request to Faculty Success for each report you need built. The reports you submit should be in Microsoft Word, Microsoft Excel or Rich Text Format. Additional information should accompany each report.
➤ To add a new custom report:
In Faculty Success, select Work Requests in the Navigation Menu.
Select Report Setup from the drop-down ...
