Creating a Campaign

Overview SS&E allows each institution to design their own campaigns in order to track and measure outcomes on campaign messages sent from within SS&E. Based on the campaign results, institutions can learn where to readjust or target their efforts in order to achieve improved outcomes. Campaign Phases In general, each campaign will include the following phases: List Cu...

Overview Campaigns are used to send an email message to a specific group of people and track its performance. SSE campaign messages are usually messages that call for action and/or include important notifications.   All Campaigns must be manually started to initiate message sending and performance tracking. All Campaign Types can be edited before they are started but o...

Starting a Campaign Every campaign must be manually started to begin sending messages. To start a campaign, use the Start button on the secondary navigation bar. Once started, a campaign will send messages immediately or on a future date(s) according to the campaign schedule. SS&E will only begin tracking campaign performance once it is started. Campaign Messaging St...

Overview Campaigns can be set to run Immediately or at a Scheduled datetime. All Campaigns will not begin sending any messages until the Start button is selected from the campaign details page. Immediate campaigns will begin sending messages to the campaign recipients as soon as the campaign is started. Scheduled campaigns will begin sending messages as soon as the c...

Can Access Campaigns General access to campaigns. Without this permission, the campaigns header will not appear. Can Create Appointment Campaign For Other Staff If a user has this permission, they can select any staff members to include in an appointment campaign. If a user does not have permission to create an appointment campaign for other staff: When creating a ...

Reported Issue Emails are displayed as phishing/spam messages after following the steps that are used to ensure that SS&E email messages should not go to spam, found here. From the above link: It is important for your IT team to perform the SPF configuration steps, as this will prevent messages from being flagged as spam. The SPF configuration proves that the owner o...

Collect the following information before creating a campaign: Your target audience. Build and save a student filter in the Students view. Make sure your filter appropriately targets the people for the campaign. Give the filter a descriptive name so that it can be understood by others looking at the campaign IMPORTANT: When creating a filter, if the "caseload" option i...