Alert Notification Configuration - Email Delivery
When an alert is created, an alert notification can be sent to the student based on the Alert Notification configuration in Administration-Alerts. When a student is notified about an alert via email, the alert message may look similar to the following:
Note: Both Staff-Initiated Alerts and Automated Alerts that are sent from the SS&E System account will only display in the student's primary email address inbox, further described in SS&E "System Name" Email Address/No-Reply Email Messages
Automated Alert Configuration
Staff Initiated Alert Configuration
Alert Notification Configuration - Student Profile
When a student logs into Student Success & Engagement, they may also view Alerts on their profile page.
A Staff Initiated Alert may display as following in SS&E:
Automated Alert Configuration
Student View
In order for students to be able to view automated alerts in SS&E, the "Student" role must be added to the individual Automated Alert-Security- Roles:
Staff View
In order for staff to be able to view an automated alert, they must be assigned a role that is included on the Alert's security roles.
NOTE: If the staff user is not a member of any group that is assigned to the Alert roles, they will not be able to view the alert in the student Alerts tab even though the student will display in the staff user's Open Alerts student filter. This can be confusing since they are not able to see the open alerts. In order to resolve this, the staff user should be added to a group that is allowed to view the automated alert type.
Staff Initiated Alert Configuration
Student View
- In order to view staff initiated alerts in SS&E, the "Student" role must be added to Staff Initiated Alerts-Security- Roles:
- If "Everyone" is unchecked, "Student" must also be added to the individual alert on "Roles that can view alerts with this reason".
More about Faculty/Staff Initiated Early Alerts and setting up notifications to students can be found in the following article: Staff Initiated Alert Administration
Staff View
In order for a staff or faculty member to be able to view a staff initiated alert, they must be assigned a role that is included on the Staff Initiated Alert main security roles and/or the staff initiated alert reason when applicable.
Deleting an Alert
Permitted users can view and remove alerts from the Alerts Administrative "Person Alerts" menu or the Person Administrative record "Alerts" tab. More information about deleting an alert can be found in Deleting an Alert.