As a part of the 6.0 Release of SS&E, users now have the ability to track outreach methods that were utilized in resolving alerts. These methods can then be analyzed by the institution to determine the effectiveness surrounding particular intervention and resolution methods across campus.
Upon clicking Close Alert, staff will be able to outline the predefined Outreach Method as well as provide any additional context needed in the Comment area within a students record.
A list of predefined outreach methods will already be established within the Administrative screens under Outreach. The institution is able to review this list, edit the outreach methods, make them inactive or add new.
To add a New Outreach Method, Administrators would need to click on New in the upper left-hand corner. This will allow the user to define the particular method in more detail. Once Active, SS&E users will be able to apply that method with closing an alert.