SS&E "System Name" Email Address/No-Reply Email Messages

Overview

The Student Success & Engagement System Name Email Sender / No-Reply Email Address allows institutions to send messages from a default/anonymous email account that is not attached to an actual person.

  • Sending an email message from the System Name / No-Reply Email Address from within SS&E is intended to be used as a "notification" and should not be used for two-way messaging

Attributes

  • The "Aviso System" System Name can be configured to a custom name that better represents your organization in Institution Administration, further explained here.
  • The System Name email address xyz@institutionName.avisoapp.com is not a real email address, as it is a "fake" email address assigned to the SS&E System user that is not a "real" person.
  • The System Name is set up during implementation in Institution Administration Configuration however by design it is not an actual person, and it is different from "real" person records.
  • To view the "fake email address" associated with the SS&E System user, click here to view the Person database record for first name "Aviso", last name "System".
  • Messages sent from the System Name are usually sent with a No-Reply and do not show up in the recipient person's Aviso Messages inbox/sent messages, as only messages from "real" people will appear in the SS&E mail Inbox.
  • When sent from SS&E, AVISO System/ System Name No-Reply messages are always only sent to a person's institutional email accounts.
  • When the AVISO System / System Name user is the email message sender, email messages from this user are usually sent as no-reply.
  • Users should not be sending messages to the System Name email address as delivery will not go through, since the "System Name" user is not a real person.
  • There isn't a process or scenario where actual users should be sending messages to the Aviso System/System Name user no-reply email address.

Why is Aviso System / System Name message delivery failing and "Undeliverable"?

Most likely, the System Name user email address was added to an existing email and delivery failed for the aviso@.avisoapp.com recipient, since this email address cannot be replied to.

Another clue for this is to check if there are CCs on the email message. If yes, this confirms that the email message is not a reply (since that would not be possible) and rather someone added the Aviso System / System Name user email address to the message recipients, causing the email message to bounce.

Why is the System Name email displayed on a student's "From" email address?

The "fake" email address (<xyz@school.avisoapp.com>) associated with the Aviso System / System Name account "fake" user displays on the message "From" UserFullName since this facilitates how Aviso sends and receives email messages.</xyz@school.avisoapp.com>

To view the actual Reply-To email address used when responding to an email, click the dropdown arrow displayed next to the recipient.

Reply-To Example:

In the following screenshot, we see that Andrew Executive sent an email message to Olivia Student. If Olivia sends a reply (above the message stating "To respond, simply reply to this email adding your message above this line"), her reply will not be sent to the "from" email address, rather it will send to the "reply-to" email address.

image__1_.png

 

Clicking on the highlighted arrow shows the following email addresses:

from: Andrew Executive <></>all@demo.avisoapp.com via avisoretention.com

-The "from" email address is the Aviso System user email address. It should not be copied/used for replies as this will cause messages to bounce and fail to deliver. The Aviso System user email address can be verified from the Person Data Feed View.

pdf.PNG

reply-to:Andrew Executive <></>1b75cd12d93a464cae1f5c086d5da32d@demo1.avisoappmail.com

- The "reply-to" email address is what's used when Olivia selects "Reply" from the above email message. The string of alphanumeric characters is used by Aviso to track messages by their message Id and display message details on the Message Report in Messaging Administration. 

 

 

 

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

See more
How to Contact Support
There are many ways to reach out! Click here for our support options.
Watermark Academy
Click to access the Watermark Academy for consultation, training, and implementation companion courses.