Using SS&E Custom Fields in Message Templates

Updated February 10, 2026 15:42

Watermark Support

The Field Values within Messages of the Student Success & Engagement Platform allows faculty and staff to customize message templates. This allows students to feel as if they received a message directed to them specifically.

The new message page showing fields for selecting recipients, choosing a template, entering a subject, and writing a message. A merge‑field dropdown labeled 'Aviso' is expanded, showing options for student, advisor, coach, me, and institution details. The bottom of the page is showing buttons to 'Send Email' and 'Save as Template'.

There are two different areas where specific fields can be used the customize messages. First, within the subject of the email. By clicking on the SS&E drop-down menu various options are presented for customization.

The subject field showing an expanded merge‑field menu under 'Aviso', with options for student details such as student ID, cumulative GPA, preferred phone number, degree name, program name, nickname, first name, full name, and email address.

Additional field values can be designated within the message itself.

The message field showing an expanded merge‑field menu under 'Aviso', offering options for student, advisor, coach, me, and institution fields, with a partially written template message visible below the toolbar.

Each designation will be customized to the individual receiver of that message when sent. Please note if using a field that is blank for a student, the field will not populate for that student.