Reported Issue
Current Grade Automated Alerts are not producing the expected alerts.
Resolution
Current Grade Alerts are triggered when the current grades syncing from the LMS system fall below the institution defined current grade percentage threshold defined in automated alerts configuration.
To view the alert processing logic and verify the alerts being triggered for...
Reported Issue:
A staff initiated alert(s) is missing from the dashboard. It displays on the Student record, and I received an email message about the alert. In addition, there are other staff members that can see the alert on their dashboard.
Solution:
In most cases, the reason that a staff initiated alert is missing from the dashboard is because the target of the aler...
Reported Issue:
A staff initiated alert is missing from the dropdown showing the staff initiated alert reasons. It is set up in Alerts Administration -> Staff Initiated Alerts -> Reasons, yet it is not listed and cannot be selected from the UI.
Solution:
In most cases, the reason that a staff initiated alert is missing is that the "person type" you are targeting (usuall...
Overview
For a few automated alert types, when opening the alert from SS&E Administration -> Alerts -> Automated Alerts Administration, the alert will include a "History" tab that displays the alert processing logic and how the system determined which students received an alert.
The Alert History tab displays after the alert runs for the first time.
For more informat...
Overview
By design, the First Week Attendance automated alert will only run once on a course section in a current term.
While enabled, the first week attendance automated alert will run on course sections in the current term and trigger a first week attendance alert only once on an individual course section IF the system finds at least one attendance record on the spe...
Issue
When trying to close an open alert, an error messge appears with the following details: "You do not have permission to view this alert".
Resolution
Most likely, the reason for this error is that the alert reason is currently set to Inactive.
If that is the case, then in order to be able to enter alerts with the alert reason or close any open alerts with this aler...