Neha Kohli
Articles
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Student Success and Engagement release notes for January 30, 2026
New: Student-to-Student Visibility ControlsInstitutions can now control whether students are able to see or message other students via a single checkbox setting under Admin > Institution. A new “S...
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Student Success and Engagement release notes for April 25, 2025
Defect resolutionFixes an issue which, when trying to copy & paste the Alert Coordinator (s) information from a Staff Initiated Alert, was copying a hidden message that is incorrect.” This user doe...
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Request a Certificate Update for Student Success & Engagement (SS&E)
OverviewThis article provides the steps for requesting a certificate change or update for Student Success & Engagement (SS&E). Following these instructions makes sure that your request is quickly d...
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Staff Initiated Alert Notification
NotificationSend Email to StaffWhether to send an email to staff when a staff initiated alert is created. An early alert notification email may be sent to the student's primary success team, a grou...
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Cloud Connect Requirements
OverviewData is imported to Student Success & Engagement (SS&E) via CSV files which are SFTPed by the institution to the SS&E AWS S3 data store. The Cloud Connect (Accelerate) process is hosted in ...
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SS&E Texting Setup Guide for Staff & Faculty
Purpose & OverviewSetting up two-way texting in Student Success & Engagement (SS&E) is a two-step process designed to provide staff and faculty with a dedicated, professional channel for student co...
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Import Self-Service Attendance for NCCCS/CSV Institutions
OverviewThis document provides instructions on how to replace WebAttend data with Self Service Attendance data on the Transcript Course Attendance data feed. If both are needed, see step “Both WebA...
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Moodle Attendance Compatibility with SS&E
Question:I received information that the Attendance compatibility between SS&E and Moodle is no longer working and that attendance needs to be turned off in SS&E moving forward.Answer:Please disreg...
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Student-to-Student Visibility Controls
Toggle Controls for Student to Student Messaging and VisibilityInstitutions can now control whether students are able to see or message other students via a single checkbox setting under Admin > In...
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LMS Transcript Course Datafeed
The LMS Transcript Course Datafeed provides an alternative method for SSE to integrate with the LMS. Traditionally, SSE integrates with the LMS directly via API. If this option is not suitable or a...