Neha Kohli
Articles
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Student Success and Engagement release notes for May 15, 2026
Inquiry forms from staff and students now generate prospect recordsPreviously, when a staff, faculty, or student submitted an inquiry form, the system recognized the existing email ID but the submi...
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Best Practices for Changing Administrators in SS&E
OverviewThis article outlines the procedures for updating or regaining administrative access in Student Success & Engagement. Whether a current administrator is going or the access has been lost en...
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How to create or remove an SS&E Administrator
OverviewEffective user management in SS&E ensures that institutional data remains secure while providing staff with the tools they need. This guide covers the end-to-end lifecycle of a user record—...
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How to create or remove an SS&E Administrator
OverviewEffective user management in SS&E ensures that institutional data remains secure while providing staff with the tools they need. This guide covers the end-to-end lifecycle of a user record—...
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Student Success and Engagement release notes for February 26, 2026
Advisor config for max lead timeAdvisors can now limit how far into the future students are allowed to book meetings with them. A new “Advance Scheduling Limit” setting is available in individual a...
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Student Success and Engagement release notes for January 30, 2026
New: Student-to-Student Visibility ControlsInstitutions can now control whether students are able to see or message other students via a single checkbox setting under Admin > Institution. A new “S...
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Student Success and Engagement release notes for April 25, 2025
Defect resolutionFixes an issue which, when trying to copy & paste the Alert Coordinator (s) information from a Staff Initiated Alert, was copying a hidden message that is incorrect.” This user doe...
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Request a Certificate Update for Student Success & Engagement (SS&E)
OverviewThis article provides the steps for requesting a certificate change or update for Student Success & Engagement (SS&E). Following these instructions makes sure that your request is quickly d...
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Staff Initiated Alert Notification
NotificationSend Email to StaffWhether to send an email to staff when a staff initiated alert is created. An early alert notification email may be sent to the student's primary success team, a grou...
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Cloud Connect Requirements
OverviewData is imported to Student Success & Engagement (SS&E) via CSV files which are SFTPed by the institution to the SS&E AWS S3 data store. The Cloud Connect (Accelerate) process is hosted in ...