Starr Reeves
Articles
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SS&E Communication Examples
Below you will find examples that partner institutions have listed on their websites to help explain and orient students with different facets of Student Success & Engagement.Below is a student-fac...
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Watermark Student - Helpful Information
The Watermark Student mobile app syncs with the SS&E web app, updating data up to four times daily. Administrators can monitor user engagement, view and export login data, and utilize features like...
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Expected Caseload is not Showing
1. Navigate to the Administration screens and click on Relationships - Relationships. Search for the staff member whose entire caseload is not showing. Verify if they are assigned as a primary advi...
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Updating Financial Aid Data Year Over Year
OverviewWithin Student Success & Engagement, users are able to see general Financial Aid information so that student success staff can help refer students to the correct resources.This helps ensure...
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How Subscriptions are Expired
Automatic ExpireThe following events will automatically expire a subscription in SS&E: During the SIS Import Job: When a Person imports with a newadvisor, the old advisor will be expired. When a ...
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Caseload User Settings
Overview Caseload settings are individual user settings listed on the "Settings" menu accessed by clicking on the logged-in user's top right profile pic SS&E menu dropdown. After selecting the Set...
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Students are missing an Advisor that is repeatedly expiring
IssueAdvisors are missing from Student records.Check in Administration - Relationships - Relationships found in https://yourinstitution.avisoapp.com/aviso/app/admin/subscription/info if searching b...
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Student Analytics
OverviewAnalytical information displays in SS&E on the Analytics tab for a student filter view or an individual student record.Student Analytical data only displays after this feature was released ...
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Watermark Student - User Interface
All Student Success & Engagement users, staff and students, see the same user interface when logging into the Watermark Student application on their mobile device.The reason is that Watermark Stude...
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After login, user sees "Skip to content, Invalid Security Information"
Users will not be able to login to SS&E if they are not assigned at least one security role.Even though it may seem okay at first, users without any assigned role will see a message on their Home p...