Login Troubleshooting

Users will not be able to login to SS&E if they are not assigned at least one security role. Even though it may seem okay at first, users without any assigned role will see a message on their Home page that says "Skip to content...Invalid Security Information". This message displays when a user does not have any assigned role(s). To resolve this message: Open Admin...

Reported Issue: On Firefox, the Login screen keeps reappearing without any error messages. Trying to login, it always bounces back to the login. Entering a support ticket works fine. Resolution: Disable the enhanced tracking protection on https://support.avisoretention.com/hc/en-us. This is done by clicking on the icon to the left of the URL.

Overview SS&E users are authenticated either by their username or their primary email address displayed on their Person record in Administration - People & Roles - People - Institution Id found here. Initial troubleshooting steps: Try logging out of your institution's SSO system and logging back in. Try logging in with a different internet browser (Chrome, Edge, Saf...

Overview In SS&E Administration-People & Roles-People, after selecting "Impersonate" from a person institution record, the screen flashes yet the user is not being impersonated. In most cases, the reason a user cannot log in and cannot be impersonated is because one or more of the following items apply to their person record: The person record is set to Inactive The pe...