Login Troubleshooting

Users will not be able to login to SS&E if they are not assigned at least one security role. Even though it may seem okay at first, users without any assigned role will see a message on their Home page that says "Skip to content...Invalid Security Information". This message displays when a user does not have any assigned role(s). To resolve this message: Open Admin...

Reported Issue: On Firefox, the Login screen keeps reappearing without any error messages. Trying to login, it always bounces back to the login. Entering a support ticket works fine. Resolution: Disable the enhanced tracking protection on https://support.avisoretention.com/hc/en-us. This is done by clicking on the icon to the left of the URL.

Overview SS&E users are authenticated either by their username or their primary email address displayed on their Person record in Administration - People & Roles - People - Institution Id found here. If searching People Administration by username or primary email address returns multiple person records, all "duplicates" must be resolved (via Person Override) so that the...

Overview In SS&E Administration-People & Roles-People, after selecting "Impersonate" from a person institution record, the screen flashes yet the user is not being impersonated. In most cases, the reason a user cannot log in and cannot be impersonated is because one or more of the following items apply to their person record: The person record is set to Inactive The pe...