Support & Troubleshooting

Reported Issue When trying to access certain pages and or features within the Watermark Student Mobile App, a blank white page displays. Resolution This may be caused by clocked pop-ups. To allow pop-ups: On an iPhone or iPad, go to Settings > Safari. Turn off Block Pop-ups. On a Mac, open Safari and choose Safari > Settings (or Preferences) from the menu bar. In ...

How to find Mobile App Download Information From SS&E Administration -> People & Roles -> Aviso Student Users, linked to from here, you can export a list of students who downloaded the Mobile App and the date they first they logged into the Watermark Student app.

The following are frequently asked questions regarding installation and student usage of the Watermark Student Mobile App.    How do I enable mobile for my institution and how do students obtain access to the Mobile Application?  After downloading the app to their phone, if the student can access Student Success & Engagement or SS&E and has an active account that they ...

All Student Success & Engagement users, staff and students, see the same user interface when logging into the Watermark Student application on their mobile device. The reason is that Watermark Student was designed with one user interface that is a condensed version of the Student View. After logging into Watermark Student on a phone or a tablet, the same default studen...

When scheduling a meeting, the Watermark Student App requires the user to select a person. This differs from the browser experience, in which selecting a person is optional. This is intentional, as the mobile app does not currently support "team" scheduling.

Depending on Attendance Configuration Administration, when attendance tracking is enabled in SS&E, students may see the following screens depending on how each instructor chooses to record attendance at each course meeting. Your Attendance has been recorded If Location Based Attendance is not being enforced by the instructor, or location based attendance is being enforc...

After downloading the Watermark Student Mobile App and typing the institutional (@edu) email address into the login screen, the following error displays "app_not_configured_for_user". Logging into Student Success & Engagement through a web browser always works fine. accounts.google.comGoogle403. That's an error.Error: app_not_configured_for_userService is not configured...