Watermark Student Mobile App - Google Error 403 "app_not_configured_for_user"

After downloading the Watermark Student Mobile App and typing the institutional (@edu) email address into the login screen, the following error displays "app_not_configured_for_user".

Logging into Student Success & Engagement through a web browser always works fine.



403. That's an error.

Error: app_not_configured_for_user

Service is not configured for this user.

Request Details SAMLRequest.......

The above error is being thrown by the institution's SAML IDP.

The reason for this error is most likely that the IDP is trying to use the student's personal Gmail address instead of their institutional email address.

To fix this, please have the institution's IT staff verify that the school's Google authentication can successfully resolve the student's institutional email address.



Was this article helpful?
0 out of 0 found this helpful

Articles in this section

How to Contact Support
There are many ways to reach out! Click here for our support options.
Watermark Academy
Click to access the Watermark Academy for consultation, training, and implementation companion courses.