Staff-Initiated Walk-In Queue Entry
Staff members can now add students directly to the walk-in queue from their profile page, eliminating the need for students to check in at a Next kiosk themselves. This is especially helpful when campus Wi-Fi issues prevent access to the kiosk or when a student doesn't know their institutional login cdentials.
How it works: A new Add to Walk-In Queue action is available on the student profile page for permissioned staff. After selecting a department, service, and optionally a specific staff member and visit notes, the student is placed into the same walk-in queue as if they had checked in at the Next kiosk — triggering the same notifications and workflow staff already expect.
Key details: Available for prospect, applicant, and student person types.
- While prospects and applicants still cannot log in to book their own meetings, this enhancement supports institutions in accepting walk-in appointments from non-students more easily.
- Department and service options are filtered to show only combinations where staff are currently accepting walk-ins.
- A new role-level permission controls access to this action, configurable by administrators.
- Walk-in reporting is unaffected — staff-initiated and kiosk-initiated check-ins are treated identically.
- After being entered by staff into the queue, student receives a confirmation email.
- The Allow Self Service Check-In setting must be off.
Bug fix: Text message logging
Fixes an issue preventing logging of text messages sent in bulk with a filter.