Outgoing Email Settings

ACCESS

1. Email From Name
   Enter the name you would like the email to come from. This name should be something the students will recognize. For example: [School] Evaluations, Survey Administrator, Student Surveys, etc.
2. Email From Address
   Enter the default email address you would like to have for email communications. For example: evaluations@yourschool.com, noreply@yourschool.com, evals@yourschool.com.  NOTE: Using a real email address here makes it less likely for your emails to be marked as spam.
3. BCC Copies
   Select whether you would like a copy of all communications sent from Course Evaluations & Surveys also sent as a BCC copy to the email address you listed above.

1. Click Add Domain.  In the box that appear, you can enter your sending domain.  If you have subdomains, you do not need to enter those.  For example, if you have yourschool.com and mail.yourshool.com, you would only need to enter yourschool.com.
   
   (Not Common) If your institution has multiple Course Evaluations & Surveys subaccounts and you need to send from a campus email domain for all/multiple of them, you will need to add that email domain in each Course Evaluations & Surveys subaccount, but you only need to complete the below steps 3-4 with your DNS administrator once.

   

2. After you Save the domain, click on your added domain to open the Email Domain dialogue to view your table of values. Copy the Type, Name, and Value columns and provide them tor the DNS Administrator and/or Email Administrator at your school.  It is best to cut and paste these values when sending tor you DNS Admin rather than taking a screenshot as the DNS Admin will need to paste them into their own system.
3. Your DNS Administrator must add these values to the DNS zone that supports the email domain that you’re validating. How to do this depends on which DNS provider you use, so we cannot provide specific steps on this next part. But, you may find the resource table under Step 3 of To verify a domain identity configured with Easy DKIM (console) in this AWS article helpful.
4. After you receive confirmation from the DNS Administrator that they’ve added the table of values you provided, you must click on your added domain to open the Email Domain dialogue again and click the Validate button.
5. If your institution uses DMARC to verify emails, set the DMARC policy to specify relaxed alignment. Strict DMARC alignment is not supported due to email relay limitations and may result in DMARC failures.
   
   1. Your DNS administrator can check for an existing DMARC policy on the domain by using nslookup. For example, if your sending domain is example.com then the following command will return the DMARC policy:

      nslookup -type=TXT _dmarc.example.com

   2. If a DMARC policy exists on the domain or if a new one is added, ensure that the alignment policy is set to relaxed by ensuring that the adkim=s and aspf=s attributes do not exist in the DMARC policy.
6. Once the email domain successfully validates, the system is officially authorized to send From any email address that uses that validated email domain, and you can use your preferred From email address in any automated and direct-to-user emails from that point forward without "spoofing".