Offices, formerly known as service delivery location, are the crucial step binding campus to service offering, indicating to students which activities will be offered where.
- Offices are used in Meeting Scheduler and in the SS&E Next Kiosk application
- Offices include every campus location offering a service
How to Add a new Office
To add a new office, click the "New" button at the top of the page, then fill in the fields listed below.
- Only Name and Location are required
Office Fields
Name* (required)
The name represents where the service is being offered. The name should be descriptive since the same service will most likely be offered at multiple locations. Your Offices list will appear within a filter for students and will be most descriptive by following this naming convention:
- Academic Success Center
- Center for Leadership & Service
- Disability Services Office
- Financial Aid Office: Alumni Hall 3rd floor
- International Student Programs
- Tutoring Center
- Writing Center: Main Library
With the creation of modality (online or in-person) as a distinct field, Offices SHOULD NOT CONTAIN in-person, face-to-face, or other modality-related indicators. Advisors will add modality onto their availability slots within their individual settings.
Modality information should be removed from Office titles. Either edit existing offices, or bulk-deactivate all and create new ones.
Active
The Active field enables and disables the office.
- Deactivating an office that is already used will not remove the selection from Meeting Scheduler.
- Deactivating an office only prevents new meeting request locations from being "Added" through User Settings.
- Past assignments of inactive meeting request locations still appear in meeting scheduler and must be manually deleted by each individual user from their settings.
Campus
This field is imported on the "Locations" datafeed and was previously called Locations within the product. See Campuses (Locations) for more information.
Campus values should make sense to the student within the clarified context of a physical campus. Avoid linking offices to an Online Campus as virtual meetings will be designated via modality. Naming convention should conform to the following:
- Main Campus
- Albany Campus
- Medical Campus (Smithville)
Avoid editing Campuses from the UI as these are linked to other datafeeds and changes will likely be overwritten
If the campus name you need doesn't exist, simply create a new one
New campuses may be created from Admin>Campuses and Buildings>Campuses
Services Offered
Include all service offerings that are available at the office.
- Services are defined in Service Offerings Administration.
SS&E Next Kiosk
The following Service Delivery Location settings ONLY apply to institutions that are using SS&E Next.
- Institutions that are not using SS&E Next should not enable self-service check-in.
- For more information about the Next Kiosk - Student View.
Allow Self Service Check-in
Mark this checkbox to specify whether a location is used for student self-service.
- When Self Service check-in is enabled, this allows students to immediately check themselves in to the Next Kiosk service delivery location, aka "center/room", and provide additional details about the reason for their visit. By design, a self-service location does not allow students to request meetings, therefore notifications are not sent out.
- When Self Service check-in is disabled, the service location will be used for meeting requests, and notifications will be sent out when students sign in to the SS&E Next Kiosk.
- For more details about Self Service Meeting Service Locations.
Create the Self Service Student Question
If self-service check-in is enabled, this will promt the student to provide some additional information.
- Enter the exact prompt for this meeting service delivery location.
- For example, if a tutoring center offers self-service check-in, the question may be "Who are you here to tutor with?"
- This field does not have to be in the format of a question. For example, the prompt may be entered as "I am here to tutor with...".
Self Service Staff Person
If self-service check-in is enabled, check-ins will go to a specific staff member for tracking purposes.
- This is not necessarily the person that the student is meeting with, and is usually set to a staff member in a manager role.
Visibility
To smooth the summer transition into the new scheduler, administrators can mark whether individual offices will appear in the old (legacy) scheduler and/or the new scheduler