Self Service Check-in meetings are missing from the Next "Staff" View

Overview

If Allow Self Service Check-in is enabled for a specific Service Location in Meeting Service Location Administration, this means that the Service Location is being used as a Self Service location, i.e. a "room" where students can sign in to Next for check-in notifications vs. meeting requests.

This allows students to use the Next kiosk system to sign into a room, vs. signing in to request a meeting with a staff member.

Therefore, by design:

  • Staff will not see these type of meetings within Student Success & Engagement
  • Meeting notifications will not be sent out for Self Service Check-in Next "kiosk" meeting types

If Allow Self Service Check-in is not enabled, the service location will be used for meeting requests, and staff members will receive emails so that the students show up on their Meeting Requests tab.

Self Service Screenshots

The Next kiosk portal looks slightly different depending on the Self Service option.

Self Service is Enabled

The following screenshot is for a self-service meeting location.

  • When students select a self service enabled location (where "Self Service Check-In" is enabled), students will see the following page with the self service meeting location and self service check-in displayed on the left.
  • Meeting notifications will not be sent out.
  • On the Confirmation tab, after confirming all information, students will select "Check Me In".

The check‑in page showing the student’s visit details and a main panel asking if they are ready for assistance, with a Check Me In button and navigation steps for campus, department, services, staff, and confirmation displayed across the top.

Self Service is Not Enabled

The following screenshot displays for locations where Allow Self Service Check-in is disabled.

  • When Self Service check-in is disabled for the service location, i.e. unchecked, after students request meetings, meeting request notifications are sent out.
  • After selecting the Campus, Location, Service Type, and "Who you would like to meet with?, a "Ready for assistance?" prompt displays "Please confirm the details of your meeting request and click the submit button below".
  • After confirming all information, students will select "Submit Meeting Request".

The meeting request page is showing step 1 of the process, labeled 'Campus', with options to select either a virtual campus or the main campus. Navigation buttons for 'Prev' and 'Next' appear at the bottom, and the left panel shows the student’s current check‑in campus.

The meeting request page showing the student’s selected visit details on the left, while the main panel displays the final step asking the student to confirm their information and submit the meeting request, with a Submit Meeting Request button and step indicators for campus, department, services, staff, and confirmation across the top.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

How to Contact Support
There are many ways to reach out! Click the icon above for our support options.
Watermark Academy
Click the icon above to access the Watermark Academy for consultation, training, and implementation companion courses.
Customer Community
Can’t find the answer? Ask fellow users how they’re making the most of Watermark in our Community!