SS&E Next Kiosk Campus and Departments Are Missing

Reported Issue

After students log in to the SS&E Next Kiosk system, the Campus and Department selections are missing. The only available selections are services offered at a specific campus/department.

Resolution

If the Campus and Department selections are missing, and a specific campus/department always displays and is prepopulated on the left, this indicates that the kiosk location was set up and defined to represent a specific service delivery location. This explains why all other service delivery locations are missing. To fix this, you will need to remove the pre-defined service delivery location.

• For example, the services listed in the above screenshot match the services displayed in the "pre-populated" Service Delivery Location Administration record.

How to Remove a Prepopulated Kiosk Service Delivery Location:

1. Access https://yourInstitution.avisoapp.com/next/ on the computer(s) browser that is having this issue.
   Note: Replace yourInstitution with your SSE/Aviso domain displayed in a working URL. For more details, click Support Articles include Broken Links with 'yourInstitution'.
   1. Select "Current Student"
   2. You must login with an edu login/user that has the SS&E Administrator role

2. Select "Set Kiosk Location"

   

3. Select "Remove Kiosk Location"

   

4. Use the browser back arrow to go back to the Next Admin View - Welcome page

5. Select "LOG OUT"

   

• SS&E Next Kiosk locations are managed by selecting "Current Student" and logging in with an SS&E Administrator edu login, for further explainatiion see Next - Administrator View.
• After logging in as an Administrator to change/remove the service delivery location, you must use the back arrow and LOG OUT!

Note: If for some reason, you wish to set up a pre-defined meeting location and also allow students the option to view all campus/department locations on the same "computer", this can be done by using different browser types. For example, the following screenshots are taken from the same computer.

• On one browser - Google - the student can only view/select services offerred at a predefined location.

  

• On another browser - Firefox - the same student can view/select any active service delivery location.