Reported Issue
After students log in to the SS&E Next Kiosk system, the Campus and Department selections are missing. The only available selections are services offered at a specific campus/department.
Resolution
If the Campus and Department selections are missing, and a specific campus/department always displays and is prepopulated on the left, this indicates that the kiosk location was set up and defined to represent a specific service delivery location. This explains why all other service delivery locations are missing. To fix this, you will need to remove the pre-defined service delivery location.
- For example, the services listed in the above screenshot match the services displayed in the "pre-populated" Service Delivery Location Administration record.
How to Remove a Prepopulated Kiosk Service Delivery Location:
-
Login to Next on the computer(s) browser that is having this issue.
- Select "Current Student"
- You must login with an edu login/user that has the SS&E Administrator role
- Select "Set Kiosk Location"
- Select "Remove Kiosk Location"
- Use the browser back arrow to go back to the Next Admin View - Welcome page
- Select "LOG OUT"
- SS&E Next Kiosk locations are managed by selecting "Current Student" and logging in with an SS&E Administrator edu login, further explained here.
- After logging in as an Administrator to change/remove the service delivery location, you must use the back arrow and LOG OUT!
Note: If for some reason, you wish to set up a pre-defined meeting location and also allow students the option to view all campus/department locations on the same "computer", this can be done by using different browser types. For example, the following screenshots are taken from the same computer.
- On one browser - Google - the student can only view/select services offerred at a predefined location.
- On another browser - Firefox - the same student can view/select any active service delivery location.