"Messages Experiencing Downtime" Health Status Check

Updated
Watermark Support

Overview

The Messages status displayed on the Health Status page found in SS&E under the Advanced menu is used to notify Administrator users about failed messages.

In most SS&E systems, messages fail on a daily basis since the nature of messaging is that there are known issues that are present yet do not get resolved since they are not relevant. However, that is for each institution to decide.

Why are messages failing?

When message errors exist, the Health Status page will show a red warning symbol next to Messages indicating that "messages are experiencing downtime" in order to provide SS&E Administrators visibility into why Messages are failing.

  1. Clicking on Messages from the https://yourInstitution.avisoapp.com/aviso/avisoStatus/index allows users to see the number of message errors, i.e. how many messages are currently failing to send.

    Note: Replace yourInstitution with your SSE/Aviso domain displayed in a working URL. For more details, click Support Articles include Broken Links with 'yourInstitution'.

  2. Clicking on Failing from the Messages Heath Check section opens the Messages Report found under Messaging Administration.
  3. When message errors exist, the reasons why messages are failing display on the Message Report in the report header.
    1. Click Message Report Error Codesto view a list of Message Error types optionally displayed on the Message Report in SS&E - Messaging Administration.
  4. To view messages associated with a specific error type, select the error from the Message Report "Error" filter dropdown.
    1. Selecting the Message ID displays additional message details for a specific message.

How do I remove the message error(s)?

Once an error is reviewed and/or resolved, click on "Manually Override" to clear the message error from displaying on the Message Report header and the Health Status check.

  • Manually overriding a message delivery error does not delete any messages from SS&E.
  • Rather, this overrides the current "error" status and replaces it with a "Manual Override" status.
  • These messages will still display on the Message Report associated with status MANUAL_OVERRIDE.

Screenshots

The following screenshots show how to find and remove Message errors from being displayed in SS&E

Health Status Menu

The Health Status page showing a downtime warning banner, a System Health table listing services with Enabled and Healthy columns, and the Messages row displaying a warning icon with a 'Click Here' label, while the left menu has the Health Status tab selected under advanced menu.

Messages Section

The Messages section showing counts for Ready to Send, Stuck in Process, and Failing, with the Failing value showing 13 and marked in yellow beside a 'Click Here' label, followed by the timestamp of the oldest failed message.

Message Report Header

The Message Report page showing the Messaging section open in the left menu, with a Failed Messages box at the top listing two errors with Manually Override buttons, alongside an instruction note about clearing failed messages after resolving errors, and filter fields and a message table displayed below.

The Manual Override Confirmation dialog appearing over the Message Report page, showing text explaining that overriding will replace the current status with MANUAL_OVERRIDE and restore the health status, asking for confirmation, and displaying Save and Cancel buttons.

Manual Override Confirmation

The Manual Override Confirmation dialog is showing a success banner stating that message deliveries have been successfully overwritten, with an Ok button displayed at the bottom right.

Message Report "Failed Message Errors" are removed

The Message Report page showing the Messaging section in the left menu with the Message Report tab selected, and the top panel displaying '0 Failed Messages'above the filter fields and message table.

Health Status Messages warning is removed

The System Health page showing a status table with the Messages row enabled and displaying a Right sign highlighted in the Healthy column.

Message Report now displays these messages with a "Manual Override" status

These messages were not deleted from the SS&E database and can still be found on the Message report.

  • Searching by Status "MANUAL_OVERRIDE":

    The Message Report page showing '0 Failed Messages' at the top and the filtering panel with the Status field set to MANUAL_OVERRIDE, while the message table displays multiple entries with MANUAL_OVERRIDE shown in the Status column.

  • Searching by Error Type:

    The Message Report page showing '0 Failed Messages' at the top, with the filtering panel displaying the Status field and Error field both set, while the message table below shows multiple entries with MANUAL_OVERRIDE displayed in the Status column.

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