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What's the best way to raise a ticket with Watermark's Support Team? It's the Submit A Request form from the Help Center! Our Submit A Request form might take an extra minute to fill out (as opposed to sending an email), but it's the best way to raise a ticket with Watermark Support for these reasons: It has fields for all the crucial information our Support Team membe...

What is the best way to stay up-to-date on feature releases and news on your Watermark product?   Introducing the "follow" button in the Watermark Help Center. As an Administrator of a Watermark Suite product, you have access to the follow feature in our Help Center. The follow button makes it easy for you to get notified so you won’t miss an update. Please take a look ...

Watermark has a new way to get help when you need it! Introducing Watermark Messaging! Watermark Messaging is conversational support that is both real-time and ongoing and is available from the Watermark Help Center for all Watermark products (excl. SS&E, formerly Aviso). Please take a look at the quick video walkthrough below:   FAQs How is Messaging different from Cha...

Overview Watermark offers three Subscription Services levels to meet the needs of our institutional partners.  Gold Silver Bronze Services credits can be used to redeem offerings for any Watermark product from the Watermark Academy. Following implementation, after you are trained on and using a Watermark product, you may have additional questions abou...

The Watermark Academy is your source for webinars, on-demand training, and certifications for your Watermark product(s).  To access these resources, you will need to sign in or sign up for the Academy. If you've never used the Academy, don't worry--it's quick and easy to create an account! If you purchased a Watermark Subscription Services plan to help support your con...

How do I get support from Watermark? Looking for help with your Watermark solution? There are many options for getting in touch with Watermark's Support Team. See the options below, followed by a description of when to use which option, hours, and average response times: Option 1: Watermark Help Center Option 2: Submit A Request form, accessed from the Watermark Help C...

Welcome to the unified Watermark Help Center, where you can find how-to, click-path directions for completing tasks in any Watermark product. To locate content, you can browse or search. To browse: From the homepage, select a Watermark product. And then select the topic or sub-topic to see articles related to that topic. In the example below, Getting Started is a secti...