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  • Get in Touch Fast: How to Submit A Request

    What's the best way to raise a ticket with Watermark's Support Team? It's the Submit A Request form from the Help Center! Our Submit A Request form might take an extra minute to fill out (as opposed to sending an email), but it's the best way to raise a ticket with Watermark Support for these reasons: It has fields for all the crucial information our Support Team membe...

  • Stay Notified on Watermark Feature Releases: "Follow" Button

    What is the best way to stay up-to-date on feature releases and news on your Watermark product?   Introducing the "follow" button in the Watermark Help Center. As an Administrator of a Watermark Suite product, you have access to the follow feature in our Help Center. The follow button makes it easy for you to get notified so you won’t miss an update. Please take a look ...

  • Watermark Chat Messaging- For Quick Help!

    Watermark Chat Messaging  Watermark Chat Messaging is conversational support that is both real-time and ongoing and is available from the Watermark Help Center for all Watermark products.   Please take a look at the quick video walkthrough below (1 minute):   FAQs How is Chat Messaging different from traditional live chat? What hours is Messaging available? Which Water...

  • Contacting Watermark's Customer Support

    How do I get support from Watermark? Looking for help with your Watermark solution? There are many options for getting in touch with Watermark's Support Team. See the options below, followed by a description of when to use which option, hours, and average response times: Option 1: Watermark Help Center Option 2: Submit A Request form, accessed from the Watermark Help C...

  • Welcome to the Watermark Help Center (support.watermarkinsights.com)

    Welcome to the Watermark Help Center, where you can find answers to common questions and how-to directions for completing tasks in any Watermark product.   Browsing for information Searching for information Asking for help Interacting with others Submitting an idea Getting training or consultation   To locate content, you can browse or search. To browse: From the homepa...

  • Your Support Ticket History: The Watermark Customer Portal

    The customer portal is an exciting feature that allows Watermark solution administrators to submit and manage their support requests while accessing up-to-date knowledge base articles in our Help Center. The customer portal allows Watermark solution administrators to: Create, follow up, and close support requests  Check in on the status of open support tickets View a d...

  • The Watermark Ideas Portal

      The Watermark Ideas Portal allows you to help shape the future of our products by submitting and voting on ideas for new features and improvements you would like to see in our products.   In addition, you’ll gain access to our roadmap which will show you what work we’ve recently completed, what’s currently in progress, and what’s coming up.   To get started, please f...

  • Client Support vs Client Success Manager: Who Should You Contact?

    Client Success, Client Services, and Client Support are all part of Watermark's Client Experience Team and it can be tough for an administrator of Watermark products to know who to contact about what. The three teams are dedicated to your success but serve different roles: First, we have Client Success.  The mission of our Client Success team is to ensure you derive va...