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  • Get in Touch Fast: How to Submit A Request

    What's the best way to raise a ticket with Watermark's Support Team? It's the Submit A Request form from the Help Center! Our Submit A Request form might take an extra minute to fill out (as opposed to sending an email), but it's the best way to raise a ticket with Watermark Support for these reasons: It has fields for all the crucial information our Support Team membe...

  • Stay Notified on Watermark Feature Releases: "Follow" Button

    What is the best way to stay up-to-date on feature releases and news on your Watermark product?   Introducing the "follow" button in the Watermark Help Center. As an Administrator of a Watermark Suite product, you have access to the follow feature in our Help Center. The follow button makes it easy for you to get notified so you won’t miss an update. Please take a look ...

  • A New Way to Get Help: Watermark Messaging

    Watermark has a new way to get help when you need it! Introducing Watermark Messaging! Watermark Messaging is conversational support that is both real-time and ongoing and is available from the Watermark Help Center for all Watermark products (excl. SS&E, formerly Aviso). Please take a look at the quick video walkthrough below:   FAQs How is Messaging different from Cha...

  • Watermark Subscription Services Packages

    Overview Watermark offers three Subscription Services levels to meet the needs of our institutional partners.  Gold Silver Bronze Services credits can be used to redeem offerings for any Watermark product from the Watermark Academy. Following implementation, after you are trained on and using a Watermark product, you may have additional questions abou...

  • The Watermark Academy: Signing Up and Redeeming Service Credits

    The Watermark Academy is your source for webinars, on-demand training, and certifications for your Watermark product(s).  To access these resources, you will need to sign in or sign up for the Academy. If you've never used the Academy, don't worry--it's quick and easy to create an account! If you purchased a Watermark Subscription Services plan to help support your con...

  • Contacting Watermark's Customer Support

    How do I get support from Watermark? Looking for help with your Watermark solution? There are many options for getting in touch with Watermark's Support Team. See the options below, followed by a description of when to use which option, hours, and average response times: Option 1: Watermark Help Center Option 2: Submit A Request form, accessed from the Watermark Help C...

  • How to Search the Watermark Help Center

    Welcome to the unified Watermark Help Center, where you can find how-to, click-path directions for completing tasks in any Watermark product. To locate content, you can browse or search. To browse: From the homepage, select a Watermark product. And then select the topic or sub-topic to see articles related to that topic. In the example below, Getting Started is a secti...

  • Your Support Ticket History: The Watermark Customer Portal

    The customer portal is an exciting feature that allows Watermark solution administrators to submit and manage their support requests while accessing up-to-date knowledge base articles in our Help Center. The customer portal allows Watermark solution administrators to: Create, follow up, and close support requests  Check in on the status of open support tickets View a d...

  • Introducing the Watermark Ideas Portal

      We are thrilled to introduce you to the Watermark Ideas Portal, a powerful tool designed to foster creativity, collaboration and transparency. The Watermark Ideas Portal is an exciting new platform that allows you to help shape the future of our products by submitting and voting on ideas for new features and improvements you would like to see in our products. In addi...

  • Client Support vs Client Success Manager: Who Should You Contact?

    Client Success, Client Services, and Client Support are all part of Watermark's Client Experience Team and it can be tough for an administrator of Watermark products to know who to contact about what. The three teams are dedicated to your success but serve different roles: First, we have Client Success.  The mission of our Client Success team is to ensure you derive va...