Starr Reeves
Articles
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Courses display differently for Faculty and Students
The Student - Courses tab default view displays differently for faculty and students by design. For Faculty - the Courses tab will display the closest term with course sections instructed by the si...
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Watermark Student App Meetings
When scheduling a meeting, the Watermark Student App requires the user to select a person.This differs from the browser experience, in which selecting a person is optional.This is intentional, as t...
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Survey Monkey Response API Call Configuration
Survey Monkey APISurvey Monkey provides several API methods to retrieve survey data.Settings established in the SurveyMonkey API documentation can be found SurveyMonkey API Developer Portal. Survey...
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Course Completion, Persistence, and Retention Dashboard Widgets
OverviewThe Course Completion, Student Persistence, and Student Retention Rates displayed on the Home page dashboard only use historical data by nature. The dashboard widgets reflect actual student...
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Automated Alert History and Troubleshooting Automated Alerts
OverviewFor a few automated alert types, when opening the alert from SS&E Administration -> Alerts -> Automated Alerts Administration, the alert will include a "History" tab that displays the alert...
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Next Kiosk is saving the original user login credentials
If when logging into Next, Microsoft is displaying another user's saved login credential information, please contact SS&E Support for assistance.
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Self Service Check-in meetings are missing from the Next "Staff" View
OverviewIf Allow Self Service Check-in is enabled for a specific Service Location in Meeting Service Location Administration, this means that the Service Location is being used as a Self Service lo...
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Introduction to the Campaigns Advanced Message HTML Builder
The Advanced Message BuilderWithin Student Success & Engagement, Campaign Messaging includes a new drag and drop HTML builder to allow for the creation of sophisticated, responsive email campaigns....
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Students are associated with the wrong High School
OverviewIn most cases, the reason that a student is associated with an incorrect high school on their student record, or associated with multiple high schools in SS&E while only associated with one...
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Deleting an Alert
OverviewPermitted users can view and remove alerts displayed on student records in Student Success & Engagement either from the Alerts Administrative "Person Alerts" menu or from the Person Adminis...