Overview
This article explains how to resolve issues when student assessments in an Internship or Internship Observational workflow do not automatically update to Done.
In these workflows, a student's status changes from Awaiting Assessment to Done after all assigned mentors and supervisors submit their evaluations. An indicator next to the student's name shows assessment progress while the activity remains in Awaiting Assessment. For example, when an activity requires evaluations from one mentor and one supervisor:
- The indicator displays 0/2 before either assessor submits an evaluation.
- The indicator updates to 1/2 after one assessor submits.
- The status updates to Done after both assessors submit.
Troubleshooting Status Not Updating to Done
When all required evaluations are submitted but the status remains in Awaiting Assessment, resolve the issue using one of the following methods:
- Instructor Manual Submission: In the course section, select the student's name in the activity and select Submit. This action sets the status to Done and releases results to users.
- Assessor Resubmission: An assigned mentor or supervisor can open the assessment, select Undo, and select Submit again. Selecting undo does not remove previously entered evaluation data.
- Administrator Impersonation: Organization-level administrators can complete the assessment undo and resubmission on behalf of a mentor or supervisor by logging in as that user. Refer to the Administrators: Logging in as another user article for detailed steps.
Troubleshooting Assessments Showing 1/1 Progress
If administrators adjust settings in the Release of Results area after evaluations begin, the counter can display an incorrect progress value of 1/1 while remaining in Awaiting Assessment. This occurs when an initial assessment submission precedes the configuration change.
To resolve a stalled 1/1 status, use one of the standard recovery options:
- Instruct the mentor or supervisor to select Undo on the evaluation and then select Submit.
- Have the course instructor select the student's name and select Submit.
- Have an administrator log in as the assessor to perform the undo and resubmit process as outlined in Administrators: Logging in as another user.