Refunds: LiveText Accounts

Officially, LiveText account purchases are non-refundable, but we understand that life happens.

If your account is un-used (no submissions or assessments took place) and was purchased within the last 30 days, then it may be eligible for a refund.  

If your account meets the above requirements, you can request a refund by clicking the Submit A Request button from the Watermark Help Center. You can also click here to Submit A Request.

Be sure to enter:

  • The subject, "LiveText Refund Request"
  • Your full name as it is listed on the account
  • The full name of your school 
  • The email address you used to create your account
  • The transaction ID that starts with B
  • The last four digits of the credit card used

The Watermark Support Team will respond to your request by email.

Note: A record of a refund request is required so refunds cannot be processed over the phone.

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