When you encounter unexpected behavior in Faculty Success, there are a few steps you can take to try and resolve the issue. This article outlines recommended troubleshooting actions and explains how to report the issue if it persists.
Troubleshooting Steps
Before reporting an issue, please take the following steps to see if the problem can be resolved:
- Wait a Few Moments and Try Again: Sometimes, temporary connectivity issues can cause a minor hiccup. Trying the action again may resolve the problem.
- Clear Cache and History: Clear your web browser's cache and Browse history to ensure you are not viewing an old version of the page.
- Try a Different Browser or Private Window: Using a different web browser or a private window can help determine if the issue is browser-specific. Different combinations of browser extensions can sometimes cause unexpected behavior.
How to Report an Issue
If you have tried the troubleshooting steps and are still experiencing the issue, please "Submit a Request". To help us accurately investigate and replicate the problem, include the following information in your request:
- Problem Summary: In two sentences or less, summarize the unexpected behavior.
- Replication Steps: Provide the exact, specific steps of how to reproduce the unexpected behavior.
- Who and When: We must have the username and the approximate date and time the issue occurred to troubleshoot effectively.
- Helpful Information: Including the exact URL, a screenshot of the issue, and details on any additional testing you have done will help us resolve the issue sooner.