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Watermark Customer Support

  • Contacting Watermark's Client Support

    How do I get support from Watermark? Looking for help with your Watermark solution? There are many options for finding answers to your questions and for getting in touch with Watermark's Support Team. See the options below, followed by a description of when to use which option, hours, and average response times: Option 1: Watermark Help Center Option 2: Submit A Req...

  • FAQs: Updates to How You Access Support

    Data security is of the utmost importance to us, which is why we stay proactive in our efforts to ensure your data is protected. We’re making updates to how you connect with our Support team, designed to ensure security and efficiency.  Please review the following frequently asked questions to understand what’s changing, why, and the benefits: 1. What is changing and wh...

  • Introducing Authenticated Support: A More Secure Way to Get Help

    Your data security is of the utmost importance to us, which is why we stay proactive in our efforts to ensure your data is protected. To enhance the security of our support ticketing system, we’re making an important change that will help to further safeguard your information. What’s changing?Starting on June 12, 2025, Watermark will require all support requests to be s...

  • Introducing the Redesigned Watermark Help Center!

    Welcome to our revamped Watermark Help Center! We're excited to introduce a fresh look and feel, designed to enhance your experience and make finding answers easier than ever before. Here's what you can expect from our new and improved Help Center: New Look and Feel: We've updated the interface so that it's both intuitive and visually appealing. Navigating through our H...

  • Your Support Ticket History: The Watermark Customer Portal

    The customer portal allows authenticated Watermark users to submit and manage their support requests while accessing up-to-date knowledge base articles in our Help Center. The customer portal allows Watermark users to: Create, follow up, and close support requests  Check in on the status of open support tickets View a detailed history of support tickets Review updates ...

  • Get in Touch Fast: How to Submit A Request

    What's the best way to raise a ticket with Watermark's Support Team? It's the Submit A Request form from the Help Center! Our Submit A Request form might take an extra minute to fill out (as opposed to sending an email), but it's the best way to raise a ticket with Watermark Support for these reasons: It has fields for all the crucial information our Support Team membe...

  • Watermark Chat Messaging- For Quick Help!

    Watermark Chat Messaging  Watermark Chat Messaging is conversational support that is both real-time and ongoing and is available from the Watermark Help Center for all Watermark products.   Please take a look at the quick video walkthrough below (1 minute):   FAQs How is Chat Messaging different from traditional live chat? What hours is Messaging available? Which Water...

  • Welcome to the Watermark Help Center (support.watermarkinsights.com)

    Welcome to the Watermark Help Center (WHC), where you can find answers to common questions and how-to directions for completing tasks in any Watermark product. To get the most out of the WHC, click the links below for pro-tips on searching, getting in touch with Support, training options, and opportunities to network with other Watermark users:   Browsing for informatio...

  • Client Support vs Client Success Manager: Who Should You Contact?

    Client Success, Client Services, and Client Support are all part of Watermark's Client Experience Team and it can be tough for an administrator of Watermark products to know who to contact about what. The three teams are dedicated to your success but serve different roles: First, we have Client Success.  The mission of our Client Success team is to ensure you derive va...