Welcome to the Watermark Help Center (WHC), where you can find answers to common questions and how-to directions for completing tasks in any Watermark product.
To get the most out of the WHC, click the links below for pro-tips on searching, getting in touch with Support, training options, and opportunities to network with other Watermark users:
Searching for information, including generative search
Connecting with other Watermark Users
Getting training or consultation
To locate content, you can browse or search.
To browse:
From the homepage, select a Watermark product.
And then select the topic or sub-topic to see articles related to that topic.
In the example below, Getting Started is a section of Faculty Success, and Faculty/ Staff Guides is a section of Getting Started (aka sub-section). Clicking on a section or a sub-section will take you to a list of article related to that topic.
Articles contain screenshots and links to other Help Center articles.
You can go back to the Watermark product's main page or to a specific section by using the breadcrumbs trail at the top of each article.
To Search:
The homepage search field at support.watermarkinsights.com is a global search, meaning it will search a term across all Watermark products.
To filter these results, on the Search results page, click the product name in the By Category list on the left hand side. When you click a product name, the right side will only show results within that product category.
When you are searching from a product's landing page, all search results will default to that product category.
Generative search provides AI-generated answers to your search queries based on our help center content. This allows you to view generated answers without clicking through search results or scanning related articles. However, you can still easily click into the articles for more information.
Asking for Help:
If you need to contact the Watermark Support Team, see the many options here:
Contacting Watermark Customer Support.
Viewing Your Support Ticket History:
See Your Support Ticket History: The Watermark Customer Portal
Connecting with other Watermark Users:
The Watermark Community is live! Join the conversation! Here's how: How to Access and Contribute to the Community
Submitting an idea:
The Watermark Ideas Portal is where you can submit your ideas directly to our Product Team.
See more here: The Watermark Ideas Portal
Getting training or consultation:
Visit the Watermark Academy for training or consultation with a product expert, certification courses, and free onboarding videos