FAQ

  • Support Articles include Broken Links with 'yourInstitution'

    Overview In many SS&E Help Center articles, there are broken links to Student Success & Engagement that represent shortcuts to a client's SS&E UI or Administration page. The links sometimes display with https:// before yourInstitution, yet either way they are the same. Once this is replaced with the individual institution name found at the very beginning of any working...

  • What is the "Preferred" Staff/Faculty Phone Number displayed in SS&E?

    Overview Student Success & Engagement may store multiple phone numbers for any given person. However, in many areas, there is only one staff/faculty "preferred" phone number displayed on the UI. This artcile does not apply to student,s eg. users that are only assigned a student role/function. This article only applies to person records that are staff/faculty/student-wo...

  • How to Create a Comma-Separated (CSV) Student List

    Overview There are multiple actions throughout Student Success & Engagement that optionally use a comma-separated list of Student IDs in order to apply a "bulk-action" to many students at once. For example, the following areas utilize a comma-separated student list: Tag Bulk Assignment (Tags Administration -> Assign Students to Tag) Student Filters (Create a Filter -> ...

  • SS&E Browser Support

    Overview The following web browser families are supported to use with Student Success & Engagement: Google Chrome Apple Safari Mozilla Firefox Microsoft Edge Web Browser Versions Browser support includes at least 1 year of stable releases of each supported web browser family. Browser Operating Systems/Platforms Google Chrome Linux, macOS, Windows, iOS, An...

  • Transcript Course Registered Date and Dropped Date

    A transcript course record in Student Success & Engagement represents what is commonly referred to as a 'registration' - its purpose is to represent that a student registered for a particular course section. SS&E also tracks a registration status, and along with that, two dates - one for registration date, and one for drop date. It pulls both the registration date and d...

  • Maintenance Checklist Ideas

    Student Success & Engagement Maintenance Checklist Ideas Best practices: Consider auditing your SS&E instance on a regular basis. If time permits, gathering feedback at the end of each term from your end users will allow for timely edits and additions to your platform. Minimally we suggest requesting feedback and planning for changes once every year. Most campuses have ...