Overview
Each institution can manage their own message templates within SS&E.
To access Message Templates, navigate to the Administration - Advanced - Message Templates page.
By default, SS&E includes:
Message Templates created by SS&E System
Custom Message Templates created by SS&E users
The following "SS&E System" Message Templates are included in SS&E and used in ...
Overview
Note types permit staff users to enter notes that are associated with the reason for their interaction with a student (e.g. note type) and display on the student record Notes tab.
By design, Note Types are not visible to students as their purpose is to allow staff to document any type of student interaction in a secure manner and share this with other staff me...
Overview
SMS Configuration settings for sending Text Messages from within Student Success & Engagement, via system-assigned Twilio phone numbers, display in SS&E Administration, under Messaging Administration found here.
The following three tabs are listed within SMS Configuration, further explained below:
General Settings
Email Notifications
Twilio
Scroll to the bot...
Overview
The Watermark Student Success & Engagement Chrome Extension allows staff users whose institutions use Google Workspace (G Suite) to save external messages sent from their Gmail account to student records within SS&E by using the Gmail Message Logging feature.
For Gmail messaging integration, please open a support ticket or reach out to your client success repr...
Overview
Message Logging allows email communications between staff and students to appear on the Student Profile "Messages" tab. This enables visibility into the student journey and prevents student engagement from becoming siloed with a single person/department.
SS&E can be configured to display Message Logging on the student record in the following scenarios:
Message...
