Messaging and Notes

  • Message Templates Administration

    Overview Each institution can manage their own message templates within SS&E. To access Message Templates, navigate to the Administration - Advanced - Message Templates page. By default, SS&E  includes: Message Templates created by SS&E System Custom Message Templates created by SS&E users The following "SS&E System" Message Templates are included in SS&E and used in ...

  • Note Type Administration

    Overview Note Types permit staff and faculty (eg. non-student) users to enter notes that are associated with a reason for their interaction with a student and display on the student's Notes tab. By design, Notes and Note Types are not visible to students as their purpose is to allow staff to document any type of student interaction in a secure manner and share this wit...

  • Message Report Error Codes

    Overview Messaging errors display both on the Message Report on the Messaging report source and on the Message Report in SS&E Administration -> Messaging Administration. On the Message report source, many SMS (text messaging) related errors are listed only with a Twilio error code number.  On the Message Report in SS&E Administration, messaging errors are usually displ...

  • Message Delivery Statuses

    Overview Message delivery statuses display on the SS&E Message Report in SS&E Messaging Administration and provide information about what happened with an email or an SMS message. For help troubleshooting why text messages are not sending, click here. To view Message Report Erros Code explanations, click here. To access the Message Report click on the hyperlink and rep...

  • SMS Configuration Administration

    Overview SMS Configuration settings for sending Text Messages from within Student Success & Engagement, via system-assigned Twilio phone numbers, display in SS&E Administration, under Messaging Administration found here.  The following three tabs are listed within SMS Configuration, further explained below: General Settings Email Notifications Twilio Scroll to the bot...

  • Gmail Messaging Integration - User Setup

    Overview The Watermark Student Success & Engagement Chrome Extension allows staff users whose institutions use Google Workspace (G Suite) to save external messages sent from their Gmail account to student records within SS&E by using the Gmail Message Logging feature. For Gmail messaging integration, please open a support ticket or reach out to your client success repr...

  • Message Logging Administration

    Overview Message Logging allows email communications between staff and students to appear on the Student Profile "Messages" tab. This enables visibility into the student journey and prevents student engagement from becoming siloed with a single person/department. SS&E can be configured to display Message Logging on the student record in the following scenarios: Message...

  • Twilio Registration

    As a result of cell carrier changes prior to November 2022, Watermark now acts as an authorized reseller of text message services. As such, as the ISV/Reseller interfacing with Twilio, Watermark registers the institution so that they may receive the benefit of the SS&E text messaging service while complying with applicable policies and laws.

  • Daily Digest Delivery Days Setting

    Administration - Institution - "Days to Send Daily Digest Email" sets which days during the week the Daily Digest email will be delivered. This is displayed and set in Institution Configuration found here.