Starr Reeves
Articles
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Message Logging Administration
OverviewMessage Logging allows email communications between staff and students to appear on the Student Profile "Messages" tab. This enables visibility into the student journey and prevents student...
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Error Handling in SS&E Administration
OverviewIn general, the help center articles listed under SS&E Administration and Support and Troubleshooting are geared towards Student Success & Engagement users that are assigned the "Administra...
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Watermark Student Mobile App - Google Error 403 "app_not_configured_for_user"
After downloading the Watermark Student Mobile App and typing the institutional (@edu) email address into the login screen, the following error displays "app_not_configured_for_user".Logging into S...
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Institution Features
The Features page in Institution Administration lists add-on products for Watermark Student Success & Engagement, distinguishing between locked (additional cost) and unlocked (no additional cost) f...
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Bulk API methods
OverviewThe following bulk API methods can be used to export data and retrieve records from SS&E via API.To retrieve person alerts or notes from SS&E: Assign the user the API permission(s) from SS&...
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Campaign Messages did not Send
If a campaign shows "Started" but no messages are sent, verify campaign settings, student filters, and email validity. Check the Message Report for delivery status and errors, such as invalid messa...
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Student Programs Tab - Curriculums and Areas of Study
The article details how institutions manage student academic records using programs, degrees, and areas of study (majors, minors, concentrations, specializations), tracked through curriculums. It e...
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SS&E Implementation Overview for Institutional IT
OverviewThis guide is intended for the IT team members responsible for Student Success & Engagement (SS&E) implementation tasks and integrations. The details outlined in this guide are subject to c...
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Department Apps Administration
OverviewDepartment Apps is an add-on feature that allows institutions to define which tabs, person types, widgets, campaign types, surveys, and tags are accesible for staff users to view/use/selec...
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Calendar Integration: Google Calendar
OverviewThe Meeting Scheduler module permits students to make appointments with advisors and other staff based on their institutional calendar and availability settings configured in Student Succes...