Refunds: Student Learning & Licensure Accounts

Officially, Student Learning & Licensure (formerly Via) account purchases are non-refundable, but we understand that things happen.

If your account is un-used (no submissions or assessments took place) and was purchased within the last 30 days, then it may be eligible for a refund.  

If your account meets the above requirements, you can click here to Submit A Request.

 Use the subject, "Student Learning & Licensure Refund Request," and include:

  • Your full name as it is listed on the account
  • The full name of your institution 
  • Your school email address
  • The transaction ID that starts with B
  • The last four digits of the credit card used

The Watermark Support Team will respond to your request by email.

Note: A record of a refund request is required so refunds cannot be processed over the phone.

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