Planning & Self-Study automatically surfaces setup and permission errors for D2L Brightspace integrations within the product interface. This feature enables administrators to view, troubleshoot, and resolve synchronization issues independently.
Viewing Error Indicators
When errors occur during the most recent synchronization, an administrator can view these errors by navigating to Admin > Integrations in the system navigation.
When synchronization errors occur, a "View Error Report" button displays on the D2L Brightspace card on the Integrations page. Selecting this button opens the Error Details panel.
Reviewing Error Details
The Error Details panel provides detailed guidance to assist administrators with resolving integration issues.
The panel includes the following information:
- Sync Summary: Summarizes the most recent synchronization date and the total count of distinct errors.
- Error Cards: Categorizes each identified issue on an individual card detailing specific D2L Brightspace settings or permissions that require updating.
Downloading CSV Error Reports
Administrators can download a complete Comma-Separated Values (CSV) report directly from the interface for off-platform troubleshooting and administrative records.
The CSV report includes the following details:
- Error details
- Affected course identifiers
- Exact resolution steps for LMS administrators