Work Requests

Your users may request that you make specific changes to Faculty Success. To have these changes implemented, select the Work Requests utility from your Navigation Bar within Tools. A work request is the formal method for initiating work for Faculty Success to complete.

To facilitate an integrated approach to the customization of Faculty Success, we can only provision the Work Requests utility to one account at the campus level and one account per college. By default, we set up the University Administrator and College Administrator security roles with access to the Work Requests utility.

Through the Work Requests utility you can view the requests that you have submitted that have not yet been completed under the heading Your Open Work Requests. To view requests Faculty Success has completed for you, select the View Completed Requests link.

You should use work requests to:

  • Request screen revisions
  • Submit data import files
  • Submit reports to be built and revisions to existing reports
  • Create and manage user accounts in bulk
  • Change the permissions of Faculty Success security roles
  • Set up additional features
  • Request additional revisions that should be made to your system

For more information, see articles in Work Requests.

Note: As access to the Work Requests utility indicates an active role in the oversight, implementation and maintenance of Faculty Success, users with this utility will on occasion receive announcements from Faculty Success. We send such announcements via email, and they pertain to enhancements to Faculty Success or other Faculty Success initiatives.

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