How to Contact Support for Watermark SSO (Navigator) Issues:
If you're experiencing difficulties logging into your your Watermark product(s) through Watermark's SSO (Navigator), we're here to assist. Before reaching out to our Support Team, please follow these crucial troubleshooting steps and provide the necessary information to help us resolve your issue efficiently.
Troubleshooting steps & what to include in your support request:
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Logging In History:
- Have you been able to successfully log in before? If so, when did the issue start?
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Email Address:
- Confirm the email address you are using to access your account.
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URL Information:
- Share the exact URL you are using when attempting to log in (e.g., login.watermarkinsights.com/connect/nameofyourinstitution).
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Error Message:
- If you receive an error message, first, try the troubleshooting steps in this article: Get help with specific error messages
- Provide the exact error message you are receiving and include a screenshot of the error message in your support request.
- Include technical details: If you see a "copy technical details" link in the error message, please copy and paste those details into your support request. This information greatly assists us in resolving the issue.
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Browser Details:
- Have you tried clearing your browser's cache or using a different browser?
- If yes, specify which browsers you have tried (e.g. Chrome, Safari, Edge, Firefox, etc)
Contacting Support:
For any further assistance, please contact our Support Team by Submitting A Request or our Messaging Chat widget. Include your answers to the above questions and we will do our best to resolve your issue promptly.
Thank you for your cooperation!
Additional Resources:
More self-service troubleshooting assistance can be found in our Help Center here: