Watermark SSO: Navigator

  • Watermark Navigator: System Administrator Troubleshooting Guide

    Troubleshooting Login Issues Watermark Navigator provides a single front door to access all of your Watermark products. To troubleshoot login, issues, follow these steps: 1. Verify that the user has an active account in the Watermark product they are attempting to access     a. Users with disabled accounts or users without a role (e.g. Faculty/Instructor, Contributor,Re...

  • Watermark Navigator Technical Specifications

    Introduction to Navigator Watermark Navigator allows users* to toggle between multiple Watermark Solutions. For SAMLsetups, the Institution will authenticate using a campus email domain, so it’s important to makesure that user accounts are using a consistent email address handle. For advanced authentication, Navigator can be configured to support SAML SSO. It supportsSP...

  • Error Messaging & Copy/Paste Widget

    There are different error messages a user may receive when experiencing issues logging in via the Watermark SSO (aka Watermark Navigator).    There is a copy/paste widget to capture technical details that can be provided to Client Support. This information is valuable to expedite troubleshooting.    Other links in the error message provide the user a path to the Waterma...

  • Troubleshooting: Something's Wrong Here Session Error

    When attempting to log in to Watermark SSO, if you receive the "Something's Wrong Here" error pictured below:   this indicates that you have another active session is interfering with your ability to log in. Sometimes this happens when you do not fully log out of a previous Watermark session.   To have a "hard logout" of your session, so that you can log in to a new se...

  • Data Integrations

    Boost your implementation with data migration services and integrations with campus systems.   Streamline your implementation Watermark solutions are designed to integrate with existing infrastructures, so that you can begin loading program, enrollment, and demographic data quickly after implementation.   Spend less time collecting data & more time learning from it Auto...