Troubleshooting Login Issues
Watermark Navigator provides a single front door to access all of your Watermark products. To troubleshoot login, issues, follow these steps:
1. Verify that the user has an active account in the Watermark product they are attempting to access
a. Users with disabled accounts or users without a role (e.g. Faculty/Instructor, Contributor,Re...
Introduction to Navigator
Watermark Navigator allows users* to toggle between multiple Watermark Solutions. For SAMLsetups, the Institution will authenticate using a campus email domain, so it’s important to makesure that user accounts are using a consistent email address handle.
For advanced authentication, Navigator can be configured to support SAML SSO. It supportsSP...
There are different error messages a user may receive when experiencing issues logging in via the Watermark SSO (aka Watermark Navigator).
There is a copy/paste widget to capture technical details that can be provided to Client Support. This information is valuable to expedite troubleshooting.
Other links in the error message provide the user a path to the Waterma...
When attempting to log in to Watermark SSO, if you receive the "Something's Wrong Here" error pictured below:
this indicates that you have another active session is interfering with your ability to log in. Sometimes this happens when you do not fully log out of a previous Watermark session.
To have a "hard logout" of your session, so that you can log in to a new se...
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