Watermark Navigator Login
Watermark Navigator: Troubleshooting Guide
Watermark Navigator provides a single log-in point from which users can enter all Watermark products that they have access to.
To ensure that users have a seamless experience logging in, there are several considerations that are important to keep in mind.
Verify User Account Status
You will need to ensure that the user has an account aligned to the Watermark product t...
Watermark Navigator Technical Specifications
Introduction to Navigator
Watermark Navigator allows users* to toggle between multiple Watermark Solutions. For SAMLsetups, the Institution will authenticate using a campus email domain, so it’s important to makesure that user accounts are using a consistent email address handle.
For advanced authentication, Navigator can be configured to support SAML SSO. It supportsSP...
Error Messaging & Copy/Paste Widget
There are different error messages a user may receive when experiencing issues logging in via the Watermark SSO (aka Watermark Navigator).
There is a copy/paste widget to capture technical details that can be provided to Client Support. This information is valuable to expedite troubleshooting.
Other links in the error message provide the user a path to the Waterma...
Troubleshooting: Something's Wrong Here Session Error
When attempting to log in to Watermark SSO, if you receive the "Something's Wrong Here" error pictured below:
this indicates that you have another active session is interfering with your ability to log in. Sometimes this happens when you do not fully log out of a previous Watermark session.
To have a "hard logout" of your session, so that you can log in to a new se...
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