1. Watermark
  2. Integrations & Other Resources
  3. Accessing Watermark (SSO, Navigator)

Accessing Watermark (SSO, Navigator)

Watermark SSO (Navigator) provides a single login point where faculty, staff, and administrators can access all of their Watermark products. *Note: Students do not access Watermark Solutions via Watermark SSO (Navigator)
  • Watermark SSO: Troubleshooting Login Error Messages

    If you receive an error message while attempting to access through Watermark's SSO, try these troubleshooting steps based on the error message you receive.  Click the error message below to see what it means and how to fix it: "We weren't expecting you" “Access denied” “Something's wrong here” “PARAM error: access_denied: Invalid thumbprint”   1. "We weren't e...

  • Watermark Navigator: Troubleshooting Guide

      Watermark Navigator provides a single log-in point from which users can enter all Watermark products that they have access to. To ensure that users have a seamless experience logging in, there are several considerations that are important to keep in mind. Verify User Account Status You will need to ensure that the user has an account aligned to the Watermark product t...

  • How to Contact Support for Watermark SSO Issues

      How to Contact Support for Watermark SSO (Navigator) Issues: If you're experiencing difficulties logging into your your Watermark product(s) through Watermark's SSO (Navigator), we're here to assist. Before reaching out to our Support Team, please follow these crucial troubleshooting steps and provide the necessary information to help us resolve your issue efficiently...

  • Watermark SSO Certificate Change Request

      Regular certificate updates are a security best practice. To request a certificate change for Watermark Navigator SSO  click the link: Watermark Academy SSO Options. The link will take you to our Watermark Academy site, where you will be able to select the option for Watermark Navigator SSO Technical Consultation - Certificate Change Request. Once you have made your s...

  • Watermark Navigator Setup

    Introduction to Navigator Watermark Navigator allows users* to toggle between multiple Watermark Solutions. For SAMLsetups, the Institution will authenticate using a campus email domain, so it’s important to makesure that user accounts are created using a consistent domain, for example user@institution.edu. For advanced authentication, Navigator can be configured to sup...