Request a Certificate Update for Student Success & Engagement (SS&E)
Updated February 23, 2026 22:32
Overview This article provides the steps for requesting a certificate change or update for Student Success & Engagement (SS&E) . Following these instructions makes sure that your request is quickly directed to the right team.
Request a Certificate Update for SS&E Regular certificate updates are a security best practice. To request a certificate change or update for SS&E Single Sign-On (SSO), follow these steps:
Contact SS&E support at https://support.watermarkinsights.com/hc/en-us/requests/new button.
Title your request: "Certificate Update."
Provide the necessary details for the update in the request description.
A member of our Engineering Services team will respond to your request within approximately one business day.
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