Watermark Navigator provides a single log-in point from which users can enter all Watermark products that they have access to.
To ensure that users have a seamless experience logging in, there are several considerations that are important to keep in mind.
Verify User Account Status
You will need to ensure that the user has an account aligned to the Watermark product t...
This article is designed to assist you in understanding and resolving common error messages that could be encountered when accessing Watermark through SSO (Navigator).
Possible Error Messages when accessing Watermark through SSO (Navigator)
Click the error message below to see what it means and how to fix it:
"We weren't expecting you"
Regular certificate updates are a security best practice.
To request a certificate change for Watermark Navigator SSO click the link:
Watermark Academy SSO Options.
The link will take you to our Watermark Academy site, where you will be able to select the option for Watermark Navigator SSO Technical Consultation - Certificate Change Request.
Once you have made your s...
When attempting to log in to Watermark SSO, if you receive the "Something's Wrong Here" error pictured below:
this indicates that you have another active session is interfering with your ability to log in. Sometimes this happens when you do not fully log out of a previous Watermark session.
To have a "hard logout" of your session, so that you can log in to a new se...
Introduction to Navigator
Watermark Navigator allows users* to toggle between multiple Watermark Solutions. For SAMLsetups, the Institution will authenticate using a campus email domain, so it’s important to makesure that user accounts are created using a consistent domain, for example email@example.com.
For advanced authentication, Navigator can be configured to sup...