Support & Troubleshooting
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When are the Predict Models updated?
Student Success & Engagement Predict Models are updated three times each year before the Fall, Spring, and Summer ter...
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Why is there a large drop in High School student retention at the end of the Fall term?
The reason there is a large drop in the High School student population retention at the end of the Fall term is most ...
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Predict Troubleshooting
The following instructions provide the initial steps for troubleshooting missing and/or incorrect risk level indicato...
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Why is there a question mark on the Course Completion risk indicator?
A question mark will display on the Course Completion risk indicator when the student is not enrolled in any current ...
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Why is there a question mark on the Persistence risk indicator?
A question mark will display on the Persistence risk indicator when the student's academic calendar term ended and th...
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What happens to the predict models when I update a data feed?
Models are only trained three times a year. Each training session ensures that new models accurately predict student ...
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Why does a factor show up as a risk when we’d expect it to be a success factor (and vice versa)?
We calculate whether a characteristic/factor is attributed to risk or success based on the historical performance for...
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Why are a student’s course completion factors the same for each of their enrollments? Why are they the same as the student persistence factors?
While we do have factors specific to the type of course a student is taking, particularly if it is a repeated course,...
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Why is this student at this risk level when we have strong information pointing them in the opposite direction?
Risk levels can only be reactive to data that we have the ability to pass through to our models. Predictions are not ...
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Why did this student’s risk level change when none of their data changed?
If a student’s risk level changed when their data hasn’t, then it is likely that the data for other students changed....
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This student has a high percentage for their risk level, so why are they marked as medium/high risk? This student has a low percentage for their risk level, so why are they marked as low risk?
Risk levels are determined by each student’s risk relative to their peers. There are no absolute cutoffs for what is ...