Planning & Self-Study surfaces integration setup and synchronization errors directly within the product interface for Blackboard Learning Management System (LMS) integrations. This feature allows administrators to view, troubleshoot, and export synchronization issues between Planning & Self-Study and Blackboard.
Viewing LMS Synchronization Errors
When errors occur during the most recent synchronization, an administrator can view these errors by navigating to Admin > Integrations in the system navigation.
A "View Error Report" button appears on the Blackboard card on the Integrations page. Selecting this option opens the Error Details Panel.
Reviewing Error Details
The Error Details panel provides comprehensive information about integration failures to assist administrators and Information Technology (IT) teams.
The panel includes the following features:
- Sync Summary: Displays an overview of the overall synchronization status and affected items.
- Error Cards: Displays distinct error details categorized by each affected course.
- Troubleshooting Instructions: Provides plain-language resolution steps for identified issues.
- Copy Details Option: Allows administrators to copy raw error data to share with IT teams for further technical review.
Downloading CSV Error Reports
Administrators can download a complete Comma-Separated Values (CSV) error report directly from the interface for off-platform analysis and record-keeping.
The CSV report includes the following data fields:
- Affected courses
- Failed operations
- Returned Blackboard error messages
- Required system permissions
- Resolution locations