Configuring Custom Email Settings

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Email Settings allow you to control the email types and frequency, as well as add information to the notification emails sent to task contributors. This is accessed by going to the "Email Settings" tab, and it is customizable for each step of the schedule. The Email Settings tab provides a summary of the selections.

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To begin customizing the notifications for each step, click the "Configure Email Settings" hyperlink within the step.

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Configure Emails

The email configuration page for a step is divided into multiple parts. Each type of notification available for the step may have the frequency modified and custom text inserted. For notifications which are one time only, such as Invitation Email, instead of frequency they may be turned on or off.

There are four notification emails which may be configured for any type of step.

  • Invitation Email: A one-time notification when a participant has a new task awaiting their review and response.
  • Reminder Emails: A recurring notification based on the length of time a task has been awaiting a response from a participant.
  • Final Reminder Email: A one-time notification sent one day prior to the task’s due date.
  • Overdue Emails: A recurring notification based on the number of days past due a task is.

Both of the recurring email types and the final reminder email will be sent at the selected email send time for the schedule. Invitation emails are sent as soon as the task becomes available.

Email Frequency

Each of the email notifications referenced above have a Send drop-down menu which allows for customization of frequency or disabling of the notification altogether. For emails which send once, the drop-down will display Yes/No. Recurring emails may be disabled, or configured to a variety of different options.

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Custom Email Notification Text

The types of custom messaging that can be inserted to an email are a body message and a closing message. Rich text areas are available to write up a custom message that will be inserted in the emails. The character limit for both the body and closing custom message is 5,000. If no custom messaging is entered, or the None option is chosen, then the email will only contain the default system messaging. While the drop-down is set as None the rich text editor will be disabled, but you are still able to review any text that was added before it was disabled.

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If a Body Message is used, it will be inserted between the system generated information regarding the schedule. The Closing Message, if created, will be located right after the call to action button Open Now.

Both message types may be populated from a custom snippet created within System Settings. All available custom snippets will appear in the Custom Message drop-down menu for each type. When a custom snippet is used, it will populate in the preview but will not be editable. Edits to a snippet must be made through System Settings prior to the launch of the Schedule.

Enable Digest Emails for Reviewers

Within the email settings, each schedule will have the option to configure Digest Emails for all reviewer steps. This is not enabled by default, however to do so you would click on the Configure Digest Emails hyperlink and select "Yes" on the Enable Digest Email toggle. When this is enabled, reviewers will receive one email notification for each process in which they are reviewing candidates, informing them of the number of review items they have to complete and categorizing them into statuses.

The digest emails will be received on the same day of the week that the Workflow process was launched, and the first digest email will be sent once a reviewer receives their first task. For example, if you launched your process on a Monday, the reviewer will start receiving digest emails every Monday after they complete their first task. Additionally, t
he frequency for these emails is configured for the full schedule, and the settings do not override the emails send from other steps.

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Note: Digest Emails cannot be enabled post-launch and it does not override existing email settings for reviewer steps.

Preview Emails in Browser

You may preview an email from the schedule by selecting the Preview button that appears next to the Send Test Email button. When this is selected a new modal will open with a sample of the email that will be generated along with the subject line and sender information. You can preview the email for each of the four notification emails. 

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Send Test Email

A test email may be sent in order to review the custom email text, which is especially useful if you choose to add custom text to the base message. Once the desired formatting of the body and closing message are set up, each email notification type has a Send Test option. This option will only be available if notifications for the step are enabled, otherwise it will appear grayed out.

The Send Test option will present a message requesting up to ten email addresses where the test email should be sent. The entered email addresses should be comma delimited or each on their own line. Click Validate to proceed to the next step.

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The validation modal will indicate if any issues were discovered with the list of emails provided. Once the email addresses are confirmed, click Send Test. For more information on how these parts of the email are placed, please reference our Email Notification Overview article.

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When all the configuration options for a step have been confirmed, click Apply to save the changes and return to edit schedule. The step will now have an updated summary indicating the email settings which were selected. To change any of the settings for a pending schedule, return to the Email Settings page.

Revisions to an Active Schedule

After a schedule is confirmed (active), the individual email settings may not be modified further. If emails for a step need to be cancelled, this may be done by editing the Email Settings for the step and clicking the toggle to Cancel Emails. When clicked, a final confirmation box will appear as the action may not be undone. This will change the toggle from Yes to No, and update all email notification types on the page.

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