Troubleshooting Tips

When importing new data into System Administration, there are certain validations that will run to make sure that existing data is not adversely affected. If there are inconsistencies between existing data and the data being imported, an error message will be displayed that will identify the error along with the file location of the data that was rejected.  Such errors ...

  System Administration imports require date fields to be entered in the YYYY-MM-DD format. However, Excel uses a default “General Date Format” that differs from system Administration’s requirements. Below is the process for changing the default date format to the YYYY-MM-DD format required by System Administration. Important Note When a file is opened in Excel, the dat...

System Administrators have the ability to edit user email addresses as needed. This may also require users to re-create their password.  Manually Updating a User's Email Address Enter System Administration: On the left-hand menu, select "People" Search to locate the user whose email address requires updating. To the right of the user’s name, click the Menu icon to acce...