Troubleshooting Tips

When importing new data into System Administration, there are certain validations that will run to make sure that existing data is not adversely affected. If there are inconsistencies between existing data and the data being imported, an error message will be displayed that will identify the error along with the file location of the data that was rejected.  Such errors ...

  System Administration imports require date fields to be entered in the YYYY-MM-DD format. However, Excel uses a default “General Date Format” that differs from system Administration’s requirements. Below is the process for changing the default date format to the YYYY-MM-DD format required by System Administration. Important Note When a file is opened in Excel, the dat...

  System Administrators have the ability to edit user email addresses as needed. This will require users to also re-create their password, the exact process for which is further explained below. Updating a User's Email Address Enter System Administration Select "People" on the left-hand menu  Search for the user whose email address requires updating To the right of the...