Troubleshooting Tips

  • Error Messages in System Administration

    When importing new data into System Administration, there are certain validations that will run to make sure that existing data is not adversely affected. If there are inconsistencies between existing data and the data being imported, an error message will be displayed that will identify the error along with the file location of the data that was rejected.  Such errors ...

  • Formatting Tips for Setting Date as YYYY-MM-DD in MS Excel

      System Administration imports require date fields to be entered in the YYYY-MM-DD format. However, Excel uses a default “General Date Format” that differs from system Administration’s requirements. Below is the process for changing the default date format to the YYYY-MM-DD format required by System Administration. Important Note When a file is opened in Excel, the dat...

  • After Email Update in System Admin, Users may need to Reset Password

      Important Note to System Administrators after updating user email: If users at your institution log into their affiliated Watermark product(s) through login.watermarkinsights.com with an email and password, then they will need to create or reset their password by choosing the 'Forgot Password' link at login.watermarkinsights.com. If users at your institution use SAM...